Furniture

The manager here is super. He only wanted for me to be happy with my purchase and stretched store policy to do so. I'm telling all my friends to buy their next mattress from Victor at The Brick

This is my first experience with Pioneer Pools and unfortunately the customer service left something to be desired. When I initially called I was put on hold for over five minutes, had someone answer the line to only then tell me they picked up the wrong extension, put me back on hold where I remained for another 5 minutes before I hung up and called back. I purchased patio furniture over the phone and the person I spoke with did answer my questions with regards to return policies since I would not be testing the piece out in person as it was not in stock and I was ordering over the phone. He was helpful in getting me this information although his tone indicated he was less then enthused about having to call his manager to determine what could be done for me. After I spent $1200 on patio furniture I asked when I could be expected it to be delivered, the response was they received orders on Wednesdays and Fridays so hopefully one of those days but he couldn't confirm this and again I was left with the impression that I was annoying him. My patio furniture did come quickly which I am pleased with, however I attempted to call the store again about pick-up details and the person that answered the phone immediately transferred my call to the warehouse before I finished my sentence about wanting to arrange pick up. Perhaps if she had listened to more then just "I am calling about a recent order" she would have been able to help me herself as opposed to leaving me on hold for another five minutes. I have yet to reach someone about organizing pick up and have been frustrated by the customer service thus far. I do not feel like a valued customer and in the future will likely take my business elsewhere. Further to: I appreciate the immediate response and rectification of my situation, James called me within 15 minutes of posting this review and was very pleasant to speak to and very helpful. An additional further to: My partner went to pick up the furniture as arranged with James, however when he got to the warehouse and asked to sit in the set prior to taking it home, explaining this was the plan when we bought it over the phone and was confirmed by both the sales person Steven and James as something we could do, he was met with resistance. He was told by staff that if he opened the box in the warehouse (where he was) there would be a 50% restocking fee, regardless of whether he were to try it in the warehouse first or at home. My partner had to phone me so that I could verify that I had actually spoken to Steven and James about this arrangement and was then told by staff they would have to make a call, indicating their disbelief. Eventually he was told he could try out the piece, however by this point he was uncomfortable and frustrated and simply opened the box. Luckily the patio furniture is fine, but this situation should have never occurred and could have been made much smoother by a note in our file, or simply believing my partner in the first place. This has again added to my frustration and further exemplifies the poor communication staff have with one another and their customers. Furthermore, I think it is a ridiculous policy that a customer must pay a 50% "restocking" fee when they are actually in the warehouse. We still have another piece to pick up tomorrow as the entire set did not fit in our SUV, which also could have been indicated to us when we bought the set. I highlight this as I was asked by the salesperson what kind of vehicle I had and he seemed to think this was fine, nor did he offer a delivery service to me. Unfortunately my feelings of being helped and valued yesterday were diminished by the interaction today and it is likely that this will be my last time working with Pioneer Pools.

Whatever u need for yourself or your home they're is always that different something u can find

Renting from them for 5 years. Love their service and the employees!!!

Best furniture store in London. The staff are the best. They were more worried about the style and function of furniture... rather than making a quick sale. Wish I had more rooms so I could buy more furniture from Trads.

Love it

Love home sense. Lots of great things to add to your house. Items always changing, so if you see something you like, you best get it.

He restuffed my couch cushions. They were nice and firm when done.

Love this place fair prices great staff been dealing with them for years they have always treat me great with any thing I wanted

Above and beyond customer service. Helpful and courteous staff, management was great to deal with.

Ordered sofa and chair last February - still not here! Never again at ForNever furniture!

They have a beautiful showroom on the 20th floor. There are great views as well. The staff is great and always will to do whatever it takes to try to make you happy and comfortable. A great place to go for all you office furniture needs.

I am considering a ergonomic office chair recently, and I visited this showroom yesterday. The staffs are super nice and patient, showed me every details of the charis.

Furnishr is a solution to the troublesome moving problem- time and costs. It takes care of each step including designing your room, ordering the furniture from diff. suppliers, and assembling and cleaning in just one day. The order to delivery time is flexible and was pretty quick: 2 weeks. RECCOMEND if you want to make the mving fast and cheap.

Best place for healthcare design trends

I called to inquire about furniture. The woman that answered the phone was very rude. I asked her how she was doing and she then asked me what I want. Bad customer service.