Hearing Aid

My mom is 82 and her ears were extremely plugged with ear wax. Due to health issues it was not possible to get her in to see her doctor to have them flushed out. Stopped in at Burntwood Hearing in the old Cranbrook Mall and asked if the owner would come to my mom's house instead. The answer was YES=). Mom was a bit nervous until she met him. His quiet easy manner put her at ease and he cleaned out both ears. She is very happy with the experience! We will definitely have him back again if her ear(s) get plugged again. Nice to see a professional who is able to help out someone who is house bound.

Very pleasant staff and good specialists

Discouraged unnecessary upgraded.

Got a set of hearing aids, very discrete little doodads, if u do see them perched behind my ears, they are tastefully neutral (I picked the frosty warm beige) Was fun to get hooked up to their machine to calibrate them, certain sounds made corresponding shapes on the screen. Also, I asked about my not having separate volume controls on my ear buds when I previously listened to "binaural beats" which are fully appreciated when both ears have equal volume; my left ear is over 80% deficient thus my experience of hearing "sound artefacts" - the "beats" created when each ear receives a different pitch - was slightly less noticeable than it should've been. So I was offered a Bluetooth device that transfers my phone's auditory goodies to my new hearing aids. Now not only can I explore the different types of binaural beats which are good for meditation, lucid dreaming and opening chakras, but also listen to my downloaded audio books and music too. Yay! I appreciate having medical coverage for procuring this, which otherwise I wouldn't, with my present income, be able to afford these aids and rechargeable Bluetooth device. Certainly helps not having to say, "what?"... so many times... or, "what'd u say again?"... "huh?".... And finally, my earlier solution to managing uneven hearing capability: "walk on my right side so I can hear you with my good ear!"

They are very bad with servicing the hearing aids after they sell them to you. They give you one day between a couple hours that at thier convenience are there. If you work that day and can't come in they just ignore you. Like Oh Well! The hearing aides are always breaking and need little inserts periodically. It is super inconvenient to keep getting them. I spent $6,000.00 on a pair and supposedly upgraded for $3,000.00 and they were no better than the first pair. Now I cannot wear them because I can't get off work on a Tuesday at thier convenience. What a waste of hard earned money.

Very cordial and helpful medical professional. I felt valued from the first moment I walked through the doors. My hearing aids work really well. Thank you for all your help

This place was very friendly and fast. I like the fact that they are there every day for you in case you have a problem, question or need adjustments and repairs. They also tell you the pros and cons of different style hearing aides.

Very nice people. brown hair pretty girl always has candy dish full. Very pleasant office.

Great staff, super friendly and not pushy. I will recommend to all my friends.

Jeff is a professional in every sense of the word. Katherine is very pleasant and treats every patient like family.

Freely shared the info that hearing aid batteries are half price for the whole months of May and November. Stock up then.

very knowledgeable and frindly

Chris at NexGen has gone well above and beyond the norms for customer service while getting me set up with my BAHA Ponto. I cannot recommend him, and NexGen enough!