Kitchens/Bathrooms

We were very happy with Kendel Dezoete's help on our attic remodel project. From the layout, design, product selection and project management they were very attentive, professional and knowledgeable. I have no problem recommending them to anyone. Their showroom is also worth a visit as it is a beautiful old building with lots of interesting ideas and finishes.

Nice lady. Lots of samples tho not a lot in the way of finished work. Design is available, for a fee.

read wonderful reviews too. However, this was far from our experience. Zero design help. No design person to assist with any planning. No evidence of a CAD program to produce a blueprint or a dimensional drawing to work from. Here's a 10,000 page Delta plumbers catalogue to pick out shower and faucet options. When it came to lighting placement, we were not advised to relocate existing locations. Here's one brand catalogue for the powder room vanity choice. We had mentioned we wanted a medicine tower cabinet in the middle of our vanity. We asked MKB to call the maker of existing cabinet to see if they could match it. After repeatedly inquiring on our part he said it would be custom, and quite expensive. No other alternatives were offered. Everything was left up to us to find. We have no medicine cabinet at all. Plumbing was ordered, back ordered, ordered wrong, or not ordered at all. Work started in February 6th. The existing master bath granite top vanity was moved into our bedroom, not protected. Used as a work station, and splattered drywall mud on it. A tile saw used in the garage, dust and water everywhere. Thin set mud stuck on our interlocking brick. Tile cutting done first in front of one of our windows. Had to be asked to move away from the window to avoid damage. We were told a crooked wall would be corrected. It was not, so when the floor tile was installed it was out of alignment with the remaining walls. Hardwood floor in our home was scratched and a newly installed Oak threshold was a poorly stained to match. Facets of the work were started by one, but finished by another. Although the plumbing and electrical got done, the drywall and painting was poor. The drywall dust mess dragged on unnecessarily for weeks. Four different men going over and over the same work, with unsatisfactory results. They failed to reproduce the highly finished ceilings that were present before tear out, and left rippled walls. The angled shower bench doesn’t match the angle of the back top and is made obvious by the glass enclosure. The metal tile edging was improperly installed without the required “reveal” or overhang, leaving an unsightly joint with the drywall. These issues remain unresolved. In addition, there was no design help to decide a top for the shower wall and seat. We were told we could go to granite places to see if we could match our existing countertop. Work was rushed and completed in an unconventional order. There was never during the entire process a timeline or schedule offered, despite requests. 44 days of no workers showing up, most without any notice. A pattern developed where Mike would send his workers to start new and continue other jobs sites, apparently to get the next check to keep the ball rolling. NOTE- at each request, Mike was given his due money in good faith, even though the progress of the work had fallen behind. Note- MKB was PAID IN FULL without delay. However we remain with many visually obvious mistakes in the workmanship. The glass shower encasement had to be redone as it was measured incorrectly. A 4-5 week wait. At the first installation attempt, it was the glass guys that made us aware of optional colored trim that we ended up going with. Same for the linear shower drain. Not offered the option for the drain that allows a piece of tile placed on it so it looks like the floor. However, we did request and got. The shower valve is not the one chosen or ordered. We agreed to use it for now. After paying in full in July, Mike agreed to order the valve we wanted and put it under warranty work. We were told in August it was backordered, it is September, nothing yet. This job should have been completed in 5-6 weeks instead of 5 months. We do not recommmend.

Very good quality merchandise with lots of choices. Excellent friendly service. Free delivery to Smiths Falls

It is difficult to write a review for Oakwood because some people will find it hard to believe. Our family hired Oakwood to do home renovations and even though I live in the west end of Ottawa it was worth my while to drive to Orleans to see their stunning design center. They were very organized and have a systemized process for everything. If you don’t like process or would rather “wing it”, there are many other renovators out there for you to take a chance on, we simply did not want to take the risk and did not have time to watch over them. We were very happy with their organization and the work was first rate. They did exactly what they said they would do. About 6 months after they were finished I contacted Oakwood because we had a problem in our kitchen. Our double steel sinks had dropped about four inches under the granite countertop which caused the sink to leak, leaving us in a very messy, bad situation. I called oakwood and within a few hours they had a service tech at my home and the problem was resolved in no time. He was one of the nicest guys you could have asked for. Very polite, explained everything in detail. Plus on top of it all the job was very well done. I thought my wife was going to ask him to dinner. The most impressive part of this was that the granite tops and sinks were not installed originally by Oakwood, yet they still took care of me. They exceeded our expectations. The first number I will call if I ever decide to do more work around your house will be to Oakwood.

The best fixture store in ottawa

From the very beginning of our ideas to the completion of the entire project, Oakwood has been very responsive. Reno was completed on time and the results are absolutely stunning. Have gone with other contractors in the past and finding out during our reno that there was alot that was done incorrectly. Oakwood ensured that everything was corrected giving us total peace of mind. Will definately be using Oakwood for all future renovation projects :)

The most unprofessional and stressful experience I have ever had with any retailer. Salesman kept changing the sizes of the cabinets. Paid the deposit but weeks ticked by with no cabinets. I went to the store. The salesman had quit without notice, cabinets were never ordered. Eventually the cabinets were to be delivered but the owner, Hugh McMaster, demanded the balance be paid in cash. Given all the errors and changes, I said I would only pay by credit card (In order to have protection against errors.) but he insisted on cash or he wouldn't deliver. I was left with a completely gutted kitchen and no cabinets. Luckily, the credit card company refunded the deposit. Three months later, Hugh McMaster sued, claiming I had to pay for the cabinets they never delivered. When it finally went to trial and he was advised about contract law, he dropped it, but defending against this bogus claim cost me over $3,000. (I was told there was no point asking for court-ordered costs because he wouldn't pay.) I do not recommend this company. Note: Company is now called Cornwall Kitchen & Bath.

Excellent, Excellent. I enjoy buying from nice people that know their products.

I wouldn't even give 1* to these guys. Last night my wife and I were here to get a quote for our bathroom renovation.However, we decided not to go with these guys or refer them to any of our friends or family. We were so much disappointed. Below are some of the main reasons for our negative review: 1. The lady on the reception didn't even greet and was not at all welcoming 2. Upon asking to show the available bathroom designs, she just took us to a corner and showed a basic design as she was least interested 3. Upon asking for an in home consultation and a detailed quote she bluntly denied it. This lady bluntly gave a rough estimate of $22-25K and said this is min and that the consultant/designer will give the same figure upon consultation so she don't want to waste their time if are not sure of doing the business with Floor and Bath design company. I don't understand who one earth will right away decide of doing business with anyone unless they get a detailed quote, designs and agreements on the same. Overall our experience with this company was terrible and disaster. We went their with so much expectations but was total waste of time, effort and energy. Never going here nor will refer this unprofessional company to anyone either.

I highly recommend Monarch Kitchen, Bath & Home. A talented and experienced design team and incredible customer service. They delivered on all their promises and exceeded our expectations.