Mortgage

For someone like me who doesn’t know everything when it comes to mortgages this was the exact experience I was looking for. They took the time to sit down with me and explain everything and answer all my questions. I felt comfortable through the process from start to finish.

I relied on Mark to process a loan for a client in approximately 30 days. He did it in a very professional manner. He met all deadlines and kept everyone in the loop during the entire process. His efforts allowed the purchase for my client to happen on time with no hassle.

I don't know how many people this review will influence, but if I can prevent one person from going through the massive headache I did and direct some business and income away from them, this will be worth my time. I can not overstate the level of incompetence of the St. Louis Park office of this company. The story is long, I was referred to a specific agent/loan officer of theirs by my agent, who was AMAZING. Extremely personable, professional, great communication and worked around the clock to get my paperwork through as fast as possible. As far as I'm concerned the positives of this company started and ended with him. I don't know the inner workings of it, but miscommunications within the company caused 3 last minute (literally) delays of my closing (for a total of 3 weeks) to the point where I was legitimately days away of not having a place to stay due to understandable frustration on the seller's end. When I said the positives and negatives of the company ended with my loan officer, I meant it. He was so frustrated with the way it was being handled he loudly, vocally, belligerently expressed his anger and left the company. He apologized profusely to me despite holding very little, if any, of the fault in the situation. My agent also pulled multiple clients from them and vowed that neither she nor her real estate group would work with them for the foreseeable future. If there's one silver lining that came of this it's that there is empirical financial damage to the company due to their horrible mishandling of the situation. I will say that there are others at fault in the process, but they could have ironed the situation out much sooner, the buck stops with them. But wait! There's more! After FINALLY getting to the extremely elusive closing table. Signing, putting everything behind me and moving on, I get some documents from them. I received what I believed to be down payment assistance money. It was downgraded to a smaller amount based on income, but that was completely fine with me and I was appreciative to have it. I was never told anything other than that it was assistance money that I would not have to pay back as long as I didn't move within 5 years, and there MAY be some fees associated with it after that, but they wouldn't be significant and most likely I wouldn't owe anything. Almost a month to the day I received documents which appeared to say I owed a monthly payment on the "assistance" money. I will admit, maybe I blindly signed something which disclosed this. If I did, it was never made clear to me by anyone. My agent did not know about this and hadn't seen a document like the one they sent me. My loan officer (now with another company, his great reputation and record made it easy for him to leave Homeowners Financial Group) was not aware of any disclosures on this. I'm honestly contemplating legal action, but I'm guessing I'd just get bullied in court by this group, as they've made it clear they don't care about the individual. I hope they buy something nice with this extra money they're getting from me and sleep well in their homes which, I can only hope, were less of a nightmare to get in to than mine. I hope they try to discount this, as any truths of the situation which were revealed would only damage them further.

Les Ferris was amazing to work with. He and his team got my loan together very quickly and efficiently. They were always on the ball. This was my first experience buying a home and they made it truly an experience. I will recommend them to everyone I know. Top notch job guys! Thank you :)

Teresa is great! You don’t have to worry about her getting back to you quickly, and she is very knowledgeable!

Pretty nice location and I have never had issues here. Met the manager twice and was helped both times. Only reason it's 4 stars is a few times they only had 1 teller working and the line was too long.