Mortgage

We found Terri made the process of buying our first home significantly less stressful than it could have been! Not only was she happy to explain the processes to expect and the terms of our loan, she was so accessible and easy to talk to. We highly recommend contacting Terri if you need assistance with a mortgage, you'll be in great hands!

Andy arranged the mortgage for our house and for our cottage. He was a wealth of knowledge and provided great service.

I do not reccomend this bank. People with disabilitys are treated very poorly here by the senior staff.

Wonderful service until I had a problem with my mortgage renewal. It did get straightened out but, there was no apology for making me come in two times to sign the mortgage renewal or that there was a problem on their end. The original renewal never got processed. And I was treated like it was my fault. I had to be assertive and let the bank know I wanted the new mortgage renewal to have the same rate as the first renewal. I had to argue to get that. Then, they gave it to me but, did not adjust the weekly payment amount. I was told that it was only about 75 cents difference weekly. Since when does the payment not have to match the interest rate? They did adjust it so the payment amount matches the interest rate but, they gave me an attitude about it.

Adam and his team were fantastic to work with, and I do stress the 'team' element. They had answers to all of my questions (I had a lot!), and I always felt connected to the process and informed as to exactly what was going on at all times. When complications arose on the legal side of our home purchase, Adam was quick to react and make sure everyone involved was coordinated and the situation was resolved in quick order. They really went above and beyond. I work as a financial planner here in Nanaimo, and I will be recommending to all of my clients that they won't find better service anywhere in town - I can't recommend Adam and his team enough. Thank you!

Super helpful with getting our mortgage - thanks!

Outstanding service.

Great service & rates!!

shelly is very good with advising the best choices for my mortgage needs