Travel Agency

Staff was Fantastic! We had no idea what to do or how to get there and in minutes we were on our way to a self guided tour of all things Niagra Falls. Not to mention the absolutely incredible falls themselves. THANK YOU REBECCA! your instructions were spot on!

So after almost an hour of waiting still no cab and now no answer when I call.

Great to and tour company in Niagara Falls, NY.

Absolutely perfect! My family and I travel to Niagara Falls, NY every year to visit family. We have stayed at many vacation rentals but this place was by far the best. Everything was very clean, and well stocked, our hostess was very friendly and helpful. It was also great that she lived so close by in case we needed something. We were made to feel welcome and we were even given a bottle of wine and a box of chocolates. Every room is so clean and well taken care of and my mother in law LOVED the kitchen. She had everything she needed to make meals including a waffle maker for breakfast, cookware and bake ware, and best of all a good sized fridge. We had a blast sitting in the back yard around the fire pit and listening to the sound of the river. It was breath taking. When they said the house was close to the river, they weren't kidding. It can be seen from the house and the sound of the water is amazing. I would highly recommend this rental! We hope to come back next year!

We had both a good and bad experience with them. We showed up early to the place we were supposed to meet our driver. When we arrived at the Starbucks at the Sheraton, there was a over the falls bus number 1. I stepped closer to the driver to ask him if we were in the right place and he put his hand up to stop me from speaking to him. When I said I just had a question he said, "no questions today" and got on his bus. Extremely rude! I would have loved to get his name to report to his supervisor. Happily after he drove off, our bus appeared. Pat R. was our driver. He was very friendly and knowledgeable. He made the experience better.

Any time we go on a trip I always use gray line for our tours I've used them for a 2 wonderful tours around Washington DC, Gettysburg, Las Vegas, Oahu Hawaii and most recently Niagara Falls, Canada their tour guides are all very friendly and very informative. The buses are very clean and comfortable. Good prices for piece of mind not having to fight the traffic yourself.

Teresa is a very thorough and excellent person in the travel business. She works very hard in order that there will be no unplanned surprises or disappointments while travelling. Elite Travel is the best kept secret in Niagara Falls and I would not even consider going to anyone else.

I like the Park..but they should add more things to do ..like on the Canadian side..

Small but okay

These guys are flakes. Ten days ago on Wednesday, April 05, 2017 we booked a tour of eight for this weekend Saturday April 22, 2017. Attempted to contact them by email, text and phone numerous times to firm up one of their pickup locations. No calls were returned and today they have informed us they are overbooked! That's eight people coming from various locations and having made arrangements to do so! Don't waste your time with them, we definitely won't be disappointed and inconvenienced like that again.

Pretty bad experience. Took the flight technicians who put you in the flight just .02 seconds to ruin the whole experience. It's amazing that me and my wife, there on our honeymoon patiently allow a whole tour bus to cut us off and get in front of us in line. Then go from a 30 min wait to, who knows how long. But as we waited patiently on the trip we could see the last two parties of each group of 6 were always selected for the front seats. Well, up until it was our turn. When the flight technician decided he would choose two different people he felt were more worthy of the front and stuck me in the middle. I wouldn't be so pissed if there was consistency instead of the technicians discretion. Especially since it's luck of the draw, would be different if we had tried to manipulate the line or screw someone else out of it. After all that waiting we just happened to be lucky and be the last two of our group all that for just a slap in the face. Couldn't see anything worth while from the middle seat and the technicians seems to pride themselves on being terrible at their jobs. Won't be using this service again or recommending it to anyone else. If you can find another business I'd highly suggest it, I'm sure you'd get more for your money. I'll probably be challenging this one with my credit card company. Total rip off.