Windows

got appointment same morning i called and done on time and quicker than expected with friendly employees.

Had my windshield replaced today. The only good part about my experience was the lady who worked at the front desk, very polite and helpful I believe her name is Crystal. The work done on my car however was unacceptable. The first few things I noticed was there was grease or sealant left on the driver side pillar, the black interior of my vehicle was left with grey dirty fingerprint marks on the doors, dash, and seats and to top it off my passenger door has some scratching on the exterior from what looks like a ring, watch or excessive rubbing around the door handle. Once I started driving I noticed this awful popping noise coming from the passenger side where it is very clear that the dash is rubbing on the windshield. Not happy at all. I would not recommend this place to anyone.

Recently, I have renovated my house with help of Window Medics and they have really done a great job. They offered elegant window styles at competitive rates.

Colin did a great job! Very reasonable rates! Will definitely be calling him again.

Great place to find odd stuff

The best part of our experience getting windows with Polar was Ken, the salesperson. He was very kind and informative, and didn’t push anything we didn’t need. The wait period for the Windows was only a few weeks, when we were told it would be 10-12 weeks. That was very nice as well. The day of the install, everything seemed to be going smoothly, and quickly. However, near the end of the install, we were told the casing they had for our living room window was too long, and that the product was on backorder, so they’d need to come back in a week or so. Then I asked them where the screen was for our den window; and if I hadn’t asked, they legit would have not said a thing. Apparently the screen was left at the warehouse. I was told someone would call me from the office, and I wasn’t called. I had to call myself. Before calling, I noticed our screen on the living room window was not put in correctly, allowing a big gap. Good thing I noticed before calling, I guess. It wouldn’t have been a big deal at all if their customer service was a bit nicer, less snappy, and a bit more courteous. It’s not like the money we are putting into our new windows helps pay your paycheck or anything, right? Cheryl told me she would look for the screen and call me back. I had to call her back three days later, at which time I was told she still couldn’t find it. Didn’t hear back again, then my partner called her. Phone tag for a while, but I eventually gave one final call to Cheryl, and I was snapped in such a snarky tone that she did call my partner to tell her the screen was found and that the casing was being ordered. She also said that the screen would be fixed when the installers returned to finish the job. All the while speaking to me like my business was a hindrance to her. When my partner spoke with her and explained the grief we’ve had, she was defensive and didn’t even apologize for our troubles; she wouldn’t even work with us to arrange a time that worked with our schedules. The mistake was made with Polar; why should we be the ones to take off more time from work because you messed up? After two weeks, the job was finally finished. Honestly, the product is great, the installers were great, the salesperson was great. But if you’re looking for customer service from a decent and kind sales manager; run the other way. It’s not difficult to be a nice person, even if you’re faking. But clear as day rudeness just turns a customer off. 5/5 stars for Windows 0/5 for customer service EDIT: After a great phone call with Stephen, I have to change my review. Getting a formal apology has restored my faith in the company. Thank you, Stephen.

very helpful; speedy, efficient service.

Very happy with my new windows. Great experience. Will hire again.!

Great service

Amazing

I sent my car to repair my passenger window and do the window tint. And nothing else. When I picked up the car, the front bumper was scratched, and the clutch was broke. The car can't even drive. They told me could fix it. After that, when we pick up the car, air bag error light is on, fog light is broke, the paint did not very well, and we can not fell the Turbo at all. Now, Cheryl Dubeck who is the general manager in this place told me, it is not their business. She has very bad attitude, and don’t even listen to me.

Love this place 😁

Very pleasant to deal with. Booked the appointment and they were right on time. Windows look great. Would definitely recommend them to family and friends.