Cleaning

Amazing service, Could not recommend enough

Great and fast service! Reasonable price! Recommended!

This shady cleaners ruined a very expensive blouse and returned it to me without notification.The delicate pattetern on the back was completely lifted off because they used way too high heat. Valator took no responsibility for their mistake and told me they aren’t responsible. They even told me it was the blouses fault!!!! Even if they don’t have the money to to pay me for it, they should have notified me or called to follow up. This is a very low end dry cleaner and one should take their clothes to FLETCHER’S DRYCLEANERS. Terrible customer service

Thanks guys for the quick response and job well done!

Very good service super we enjoyed

I will never go to another dry cleaner again. This place is located in the heart of downtown and still has reasonable pricing. The dry-cleaning is done at the location itself so the quality of cleaning is much higher than anywhere that ships their clothes out. The woman who runs this place is lovely, she has managed to get stains and odours out I didn't think could be removed. On top of that, anytime a button is missing or there is a tear she makes sure to fix it even if I have not noticed. She fixed my winter Aritzia coat for me on the spot this morning free of charge (tear and button missing). If you're looking for a dry cleaner downtown I would highly suggest checking this place out. This woman takes pride in her work and cares about her customers. Thank you Columbia Fine Dry Cleaning :)

I really wish I could give 0 stars. Why? Because of the horrible, dishonest customer service I received. I would advise people not to bring their valuable garments here. I made the mistake of trusting this place with my BCBGMAXAZRIA dress. I came in today to pick up my trench coat and silk dress. The incompetent front desk girl did not listen and clarify what I was telling her, therefore took a long time to find my garments. She found it and hung it on the hanger, and told me the fee I had to pay. She did not make any attempt at conversation or even confirm what had been done with the garments or if they were successful in cleaning it. So I asked her about it, and all she said was "Oh yeah EVERYTHING is cleaned. you can check if you want." I was surprised. I asked her if they were able to clean out the stain from the dress. She said "Oh yes! " I trusted her. The trench coat was acceptable, all marks were gone on the outside, however, the inside still had one mark left, but no biggie, it's inside. I looked over at the dress and did not see the stain. I was so happy, I paid the $34 fee and said thank you and left. I walked home, realized that the dress was turned inside out, which meant I was not looking at the side with the stain. I hesitantly rearranged the dress and looked at the front. There it was, the same stain right there, looking untouched, but with newer tiny faint black marks around it. The girl lied to my face. I hurried back to the shop and confronted her. Who does she think her customers are? Fools? I showed her the stain and I asked her WHY did she tell me they were able to take the stain out when the stain in actuality, is STILL on the dress??? Why do you need to lie to your customers?? Just tell the truth. I was so upset by her dishonesty. She gave some bs about how they cannot guarantee that they can clean it all, and as for the black marks, she said that there is no way that I can prove that the marks weren't there before. So angry that she lied in the first place. She could have told the truth when I picked it up and explained that they tried their best but could not do it. This place is a BAD business. I wouldn't even call it a business. It's run by sneaky cheaters doing phony business. You, young lady should be ashamed of yourself and your so-called service. Lesson learned. Go to different high-end dry cleaners, instead of crappy, cheap places. Will never ever return and hope that nobody will go through the same mistake.

Professional service. Good cleaners. Have used them commercially and residentially dozens of times and they always do a great job

I dropped off a nursing top to get fixed and asked how much it was going to cost before leaving it in their hands. A different person was there when picking it up. I was very disappointed and shocked when asked to pay $5 more than I was told without even seeing the top first! I mentioned the price I was told when dropping it off and she just snapped back that it was wrong. They did fix the top to satisfaction at least. I had my baby with me and didn’t see any point trying to discuss it further. So I paid and left feeling that they could have charged me any amount as there was no list proof of the cost. On my part I should of gotten it in writting the first time. But I feel they could have better costumer service.

Only place I go. I travel across town to go here. Prices are great!