Distillery

Very friendly staff and they had just ordered and received Vodka from the Ukraine the one day I went in, so I did purchase a smaller size....in support of All people there being affected by this tragic loss and War

I left my ID and debit card on the guys register and he kept it safe for me. No money was missing on my account. I'm very grateful for an honest person doing the right thing.

One of my favorites in Austin and the Westlake area! They have a good collection of just about everything and the owner is so very kind. The staff is the best and they are extremely helpful and offer great recommendations. I've been coming here a few times but not often enough yet to be called a regular. It's my go-to store! Thank you for the great experience each time I come in!

Ordered from them via Drizly and the delivery person couldn’t figure out how to use the app to scan my valid passport. I suggested she call customer service and she said that would “take too much time out of her day”. I called Drizly multiple times and they said a passport is golden. I called Far West and they told me only Texas ID was allowed, which is totally wrong. Neither Drizly policy nor legal policy in the state of Texas says only a Texas issued ID is the only identification for purchasing alcohol. By the way, Im 46 years old with white hair….so it was all especially ridiculous. That aside, a U.S. passport is valid ID and Far West argued the fact and told me that I’d be shuffled off to the next day because they were “too busy” to deal with my order despite the fact that I’d ordered over 5 hours before. The seemingly bored and annoyed demeanor of the Far West rep I spoke to was shocking, as I’d made many orders from them in the past...enough to count as a very repeat customer. As a long time and repeat customer of Far West, this all felt super rude…especially as this happened during the holidays when we all want our booze on time. I ended up calling another liquor store I often order from and they looked me up, saw that I’ve ordered before and then treated me wonderfully, as a repeat customer should be. They were appropriately very customer-service oriented and immediately said a US passport was great. Never again, Far West…y’all need to work on how you treat your loyals. And y’all need to have some empathy for when major problems occur. Rudely brushing customers off is a bad look. And also, you shout know what ID y’all should accept. Not everyone drives, you know? I’ve seen here how Far West responds to negative reviews. In my opinion, its a mistake to argue. It’s not a good look to bash anyone publicly for having a bad experience and being willing to share it. Perhaps, you might consider making things right instead. Or, perhaps you could learn something from the feedback you’re given? That said, given how Far West seems to respond publicly to negative reviews, I assume I’ll be “banned” for saying something about my abysmal experience, despite it being totally genuine and true. That, in and of itself, would be a petty and pretty telling act of how this company responds to legitimate feedback. Pay attention to how companies respond, as that is an indication of how you’ll also be treated if something goes wrong.

I love this liquor store. They have everything you could want & more. The staff is super knowledgeable & helpful. Whenever I'm in town this will be my place to stop for sure.

Fave liquor store in Austin. Great obscure selections and the staff are knowledgable and friendly.

Great selection and good prices. Wonderful family owned business

They seem pretty genuine, and have a great collection of wines and spirits

Gotta love seeing my favorite Texas Tequila set up for a tasting. Anne is always so helpful and informative when I shop here. Great work team TWM!

This place has a separate section of Soju & Sake, which I like about. I could buy some authentic Korean Sake that used to be available only at duty free shop at the airport

My favorite liquor store.

Went on the tasting and tour and Steve was great. Not a gin drinker but that changed after tasting their artesian gin. Great vodka - straight/orange/lemon - all 3 were 5 ⭐️. Their bourbons were also excellent. Merchandise was also reasonably priced.

Great liquor store and great people as far as helping the community goes.

He doubles the actual cost of wines and beers. A wine I typically drink could be $8 at HEB, but he tried charging me $17, and insisted that was the actual price. He also tried charging me $18 for a pack of Redds. I could buy that $8 at a corner store. Needless to say, I walked out of his shop empty-handed. Don’t know why he has so many 5 star reviews. He probably bribed them with discounts.

Lots of variety for both liquors and wines, and for different budgets. Friendly and helpful staff, well-lit and pleasant atmosphere. Conveniently shares a parking lot with an HEB and other shops (including a pet store). Easily accessible by bus.

Good selection, fair pricing and helpful staff. Cheers to this one!

It's very difficult for me to see in certain places the gentleman behind the counter was very nice and he went and got me what I needed, I was in and out in 5 minutes and all I had to do was show him a picture of what I wanted, I will be back

I have been a loyal customer for 3yrs now. Since i moved to this area and my initial contact with establishment was a great experience. The place smells good for one. They have a great selection. Most of all easy to find things, and he always has some deals on the front counter.. The Sangria they know I cant resist. I will always shop here.

Always Great deals no matter the occasion. Always willing to help me find what I need