Flooring

Good service!

I could not give this company a zero star review. After the install of my laminate floor, a large gap between two floor boards appeared, going from one end of the room to the other. Their warranty solution was to fill the gap with glue, which looked horrible and had nothing to do with solving the issue that the boards were now uneven and a trip hazard. I did not pick this company to do my flooring, I bought a new condo and the developer chose them. I would not recommend them at all.

Great support and customer service on product they sell.

Really like the product installed in 2012 still looks great. Really improved the appearance of my condo terrace. The annual Spring maintenance /clean-up is terrific the crew is very professional thoroughly cleaned up after the Fall/Winter . I would recommend this product.

Wonderful service. They came to me with carpet samples, I picked the one I wanted, very reasonably priced, once we made the decision carpet was ordered, delivered and installed within a week. The installers were wonderful, quick and very friendly. Had the job done in no time at all, cleaned up and left no mess. Would definitely recommend them and would personally order from them again.

We recently hired Innovative Flooring in Exeter to install several hundred square feet of beautiful Vinyl Flooring in our bathrooms and entries. At the same time we also had almost 1000 square feet of Berber Carpeting installed as well. Darryl came out previously to leave several samples to assist us in deciding what profile we wanted and to do an accurate measure-up of how much of each we needed. GREAT CUSTOMER SERVICE! Soon after we made our choices, Darryl's Installer came out to install the vinyl and carpeting. He did an awesome job and and was very friendly and highly skilled at his trade, we have had many comments on how our floors look so amazing. We would highly recommend Innovative Flooring. They have a great selection from which to choose, and their Customer Service is second to none. We had them back to lay a sub-floor and hardwood profile vinyl flooring in our dining room and it looks so good, many of our guests think it is actual hardwood flooring, but far easier to clean! Great job guys, keep up the great work! Warren and Lori McCoy

Brad and his team did a an amazing job on our basement floor install. Couldn’t be happier with the service!!!

I went there on a weekday mid-morning (not typically a busy time). There were 4-5 staff members and including myself 3 customers (1 of them who came in a minute after me). I was there for 10 minutes wondering around trying to get some help and no one even said a word to me the entire time. No hello or can I help you. Yet the person who came in after me was served. I understand if they're busy but at least have the courtesy to say hi and that someone will be with me once they finish up. Or at least put the pricing on your samples otherwise it's completely useless to browse on your own. I went to three other flooring stores in Guelph and got much better treatment - rather give them my business even though this place has good reviews and did seem to have some nice things.

Little bit

I am really surprised by the reviews I’m reading... I have had nothing but great service here and have bought fantastic products. I did my whole house with flooring and tile from here and it was top quality, easy to install and looks great. I am in the design business and have had many clients go here as well as bought many products for clients from here and again absolutely nothing but great quality, great deals and great service.

I love dealing with Kenora Flooring. We have most recently purchased Mannington vinyl but have previously purchased cork floor as well as ceramic tiles. In addition to having a great selection they are extremely helpful, knowledgeable and professional. Scott helped us on our most recent purchase. Would highly recommend.

Very happy with both the product and service from Floors Direct North. Would recommend for sure. John knows his stuff!