Flooring

Carol/Karen I'm sorry you went this way for a review. Our last contact was late March 2017 when we inspected multiple units on the premises. As to not giving our representative's phone number, they only deal with their direct customers. As to the "hang up" I will not deal with the tone you gave me on the telephone. As to the product, we have had great success with it and backed up by our rep. using this exact product on many other projects. The product supplied was not installed by our qualified installers, but your own handyman. As our rep. after inspection tried to explain to you, your issues were happening due to the installation and maintenance. Your site person would not acknowledge what he was doing was against the installation instructions. Our representative strongly believes this is not a product issue, but an installation issue. As to the test suite that was offered during the inspection in late March 2017, as the offer was not taken in 2017 his allowance was used for other projects. If you feel that strongly against our representatives inspection, we invite you to commission a Certified Independent Inspector for vinyl flooring and will abide by this report.

Great customer service knowledgeable staff competitive prices

Great selection of hardwood and laminate. Nemo, the sales guy was helpful and yet let you pick the floor at peace (not pushy). End up buying the Chestnut brand engineering floor with 8inch width which is super unique for a great price.

A-1 is simply top notch and their professionalism offers peace of mind. From beginning to end, we received excellent service, and felt at ease with the experience and knowledge that the staff provided us. From Kelsey who showed exceptional patience as we chose the type of tile, and clearly explained the process (including the restocking fee) to Steve who was personable, clean, and installed with much care and pride in his workmanship. Yes there were unknown delays with a tile that is not kept in stock, but we are in Customer service, and understand life happens when your depending on other companies to supply, and it's coming from Italy. We were informed in an apologetic timely manner, and kept informed till the tile arrived which truly was much sooner than we anticipated considering. They were more upset about it than we were! We are loving our new floor, and shower tile, and extremely pleased with the end result, and the team at A-1.

Always a helpful with advice and an honest value for quality product

Huge selection and flexible order size. I miscounted one order and had to go back for a single tile, they were more than happy to run to the warehouse and get it for me right then.

Antique Flooring did an amazing job and provided fantastic customer service.. Would recommend them to anyone...!!

Excellent service and amazing staff. They had done a fabulous job at our home couple of years back .Recommend to everyone who need help with floor installation. Very big and organized store in Toronto.

Great people....honest...high quality workmanship......they will go thst extra mile for a client

Great products. I've experienced consistant quality for many years.

Went there with a tough situation, moved into a new home and needed to match the flooring to finish a spot, and they went way above and beyond to help me. Everyone is real nice and patient.

Very good place to buy any kind of flooring

Wide selection of tile and carpet!

Great customer service

Great selection. Resonable pricing. Installation was quick. Thank you

Dear All, Alaxanian is a very old company since 100 years. i dont know much about them ,but i asked my home carpet cleaning to guelph office and my experience was extremely bad . First of all , they sent guy from hamilton area and i am living in guelph. the guy charged $400 for 3 bedroom home and he was empty with shampoo after one badroom and he add water and clean carpet. when we asked their supervisor , he did not response and did extremely bad cleaning after charging $400 . Please dont try their carper clening service.

Was recommended by another customer. "back in an hour" sign had been there for the last two days. The hours aren't helpful as I was off early from work to get a chance to go, only to see the sign. wasted my time. Mailbox is full.

Service was wonderful in the store. The flooring and carpet was installed in a timely manner and very professionally. It was a great and painless experience. Prices were very competitive. Would definitely shop there again.

I am so glad I found the team at Universal Flooring. A friend offered to install some laminate for me and made the biggest mess of it imagineable. I found someone who said they could take it up and fix it. they walked in, looked and ran away. I looked online and found Cathy, Baha and their marvekous son Brandon. I lucked out Brandon was just finishing a job and could come shortly. In 1.5 days he had the two floors taken up and unfortunately they were not salvageable but he found me one that was perfect that they had in stock and put it in right away. and am Impeccable job!!! I needed it done as Im selling my house. and I need alot of floors in my new house and I have found my floor company for that, so glad, and a big thank you to all of you.