Flooring

I just want to share the horrible nightmare of an experience my family had buying 3500 worth of laminate and 1500 worth carpet (after the install). We bought the products and they were put in timely fashion, no complaints there. When the floor was put in we started to notice defects, a few things at first that were fixed before the installers left, but a day or two later we started to notice major bubbling in the floor. the laminate was clearly damaged or defective. after calling Dalton to resolve this they said it was the installers fault not theirs. So we called the installer who refused to fix it saying it was the product itself and we should put in warranty claim. So months go by and Shaw sends a supposedly independent investigator, who didn't even look in the all the rooms where the bubbling was occurring, and said it wasn't Shaw's fault and there was nothing they could do. So 6 months after having a damaged floor, nothing is being done. We called Dalton every week asking them to please help fix this situation, they did nothing just told us there was nothing they could do. We even got to speak to owner one day who told us "we're sorry you ever came to Dalton." I've never been more mad in my life but of course at this point there is nothing we can do, even small claims court didn't help since we couldn't prove "who" or "what" caused the damage. My only hope is that this review saves someone else from having to go through that horrible nightmare we had to go through. Please avoid this business at all costs.

We arrived at the store close to closing time, but Jeff made us feel welcome and didn't rush us. We ended up choosing flooring and carpet. The prices with install were clearly labeled up front. There was good communication with install. The quality is good and prices were reasonable. I'm very happy with the process and results.

The guy in the glass department had to make sure I knew about how he wouldn't cut glass by a phone order before I even asked,, but I had a couple other quick questions that he was not too happy to answer,, Maybe just in a hurry but I'm probably going to go elsewhere

Roger is great when it comes to service work on your mower.

I had a complicated experience. By the end it turned out good. I selected a vinyl floor covering with the help of the Empire representative, Mary Fotinos for my bathroom. The install was scheduled for two days later. When the installer showed up, he advised that he did not have enough material even though he had no issue with his copy of the diagram that the sales representative had prepared two days earlier. He went on to say that I should be buying a tongue and groove floor which he did not have with him. He also said he would need to cut two seams and that would be a problem. He recommended contacting my sales representative and then he left. I did contact my sales representative and she came back to my house the same day. She did not understand where the installer was coming from but helped me pick out a tongue and groove pattern. The next day a second installer came with vinyl and tongue and groove material. His recommendation was definitely vinyl for a bathroom. That is the way we went. He installed it with no seams. It looks great and I am well pleased.

Will compete on price. Their installers are far superior to the competition. I wouldn't recommend going anywhere else.

We went through a major remodel. Jim Goetter thoroughly discussed all of our options, pricing, and which products would best serve the functionality for my family. We’re extremely happy with the finished product! Being a real estate broker, I highly scrutinize the contractors I use and recommend.

I have generally been pleased when purchasing in the store. My first on-line experience has been a major disappointment. Received an e-mail after the purchase indicating that I would be provided a 2 hour window the night prior. It didn't happen. I called and then said that another part of the e-mail indicated the night prior of the morning of. I didn't get notification the morning of either. I called and they said that they think maybe between 12 and 2. There are many places to purchase appliances. I won't buy another from Lowe's.

Floortech had an amazing selection of vinyl plank flooring and very reasonable prices. TJ was a very knowledgeable and nice salesman. We ended up choosing an Evoke flooring product and installed ourselves. There were some planks with manufacturer defects. At a very frustrating point in the project, we called the store and Jay handled it extremely well. They got us replacement planks very quickly and were so helpful and apologetic. You can’t find customer service like we experienced very many places. It’s definitely the first place we will go for future flooring projects.

Great selection and service !!

FCI did a fantastic job. The end customer ordered the carpet and it did not arrive until four days prior to opening, then only half the order arrived. The crew stepped up and worked through Saturday night to complete the project. The customer opened on time. I highly recommend Matt and the crew.

This is now my second time working with Carpetland and the knowledgeable and friendly staff, along side the large variety of flooring selections certainly did not disappoint. We recently finishing our basement and were in need or both hard flooring and carpeting. We worked with a gentleman named John at the West Allis location. He was so helpful and made excellent suggestions without ever being pushy! We couldn't be happier with the service and quality of work that we received at Carpetland.

Excellent Experience from start to finish! Mike and the rest of the staff were top notch. From the very beginning, Mike was great with communication. We ordered over 1500 sq ft of hardwood, over long distance, delivered to Baltimore. Couldn't be happier with the service we received and the quality of the Wood. If you're shopping for hardwood flooring, call Mike at Hassle Free Flooring!

Excellent service

Very disappointed. We set up an appointment for someone to come and measure our kitchen after picking out flooring and no one ever showed up! No phone call, no e-mail, no communication at all. We will not be giving them another try.

If you're looking for a great price and great selection don't look any further... my wife and I had bought carpet from Phil and it was the best price in the area in the install was fast and professional. What I like the most about them is that it was a no-pressure environment and I can't say that for a lot of the other companies in the surrounding area that we went to. Keep up the great work