Flooring

I've worked with Local Trades Search and their Flooring Contractors in Ottawa. Great crew of honest, hardworking contractors.

It's a home hardware: fairly decent selection of products.

Average small hardware store. Prices are comparable with other local hardware stores. Not open on Sundays.

Might not be big and flashy like other big box stores, but I've found things here that the others don't stock.

Very clean store super helpful staff I'm usually asked two or three times if I need any help when I visit the store

Employees are very helpfull and friendly. They know where you need to go and will even stop what they're doing and take you there. They always give military discounts.

Terrible customer service and no incentive to work with the customers. Google should have an option for 0 stars. I placed a major appliance order for a brand new house that did not have any appliances and was quoted at 4 weeks for delivery. Three weeks passed by and I went in to check on the status. They never notified me that the order was not going to make it in time and they had no idea when they would be able to fulfill it. Had I not gone in, I probably wouldn't have found out about this until the day of delivery and I would've been stuck eating out and doing laundry in the bathtub for much longer than necessary. The best they could do was give me $50 towards the purchase of in stock appliances or 10% off. That would do absolutely nothing for me since I already get 10% off and $50 towards a $4k+ order is a slap in the face. I called Lowe's corporate to get some help. I had to call back 3 times and the first lady I spoke to had lied to me. She said they could get me equivalent or better appliances delivered for the same price I had paid. After the third time calling back, their story had changed from "they could do it" to "we need store manager approval". Which obviously, the store manager did not care to save my order or make it right. So in summary - I was without appliances for 3 weeks and nobody thought to call me and notify me that my order was being pushed back several more weeks at the minimum. Thank god I went in to check on it. I cancelled my entire order and went to Duggan's Appliances. They worked really hard to get everything I needed in and they matched the prices I paid based on my Lowe's receipt for every appliance. I'm getting the appliances delivered within a week. Don't waste your time and money ordering anything from this store. I should have listened to all the other bad reviews on here but the "sale" and my 10% off swayed me originally. Do yourself a favor and go to Duggan's and tell them what you can "get" at Lowes, Home Depot, Bestbuy, or any other store and they will try their hardest to match it or beat it without any qualms. I am telling everyone I work with, my family, my friends, and anyone else who will listen to avoid Lowe's for any major projects or appliances, they do NOT work to make it right for the customer when they mess up or can't fulfill an order.

We have had nothing but excellent service from Soo Mill. We are building a cottage in the Elliot Lake area, and the Soo Mill team in Elliot Lake has been extremely accommodating and helpful. From our experience, they offer fair prices (in many cases, better prices than we can find at the bigger hardware chain stores in southern Ontario). Nancy has always been great to deal with. She provides personal service, often exceeding our customer service expectations. Plus, she has a lovely, cheerful personality. Very satisfied with Soo Mill!

Friendly people