Flooring

My wife and I purchased a cottage in the Haliburton Highlands. Because it was originally built as a permanent retirement home for the previous owner, we undertook some renovations to make the place look more cottage-like. This included purchasing various decor items at Northern Expressions over a number of years, ranging from chairs to doors stops. We have to admit that the selection is great at this store. However, our most recent visit was quite disappointing. We had purchased a decorative door stop for $14.99 plus tax, to replace one that had gotten misplaced. When we brought it back to the cottage, the replacement door stop did not work, that is, the portion of the stop which is to slide under the door was too thick. When we came back to Northern Expressions to try to do a simple exchange for a door stop which would fit, we were told that because we had no receipt and more than seven days had gone by, they could not take the door stop back. We explained that we were not looking for a refund but just an exchange. Regardless, the same policy applied. With the assumption that a fair amount of this store's business relies upon seasonal customers, namely cottage owners, who cannot just drive three hours one way from their permanent home in the city during a work day or even a weekend because of other commitments in order to return or exchange a purchase within a 7- day period, you would think that Northern Expressions would be a little flexible or have some discretion in its return policy. Too bad for them that they are not. We were intending to purchase some more items at the time we dropped by the regarding the exchange but after being told that this could not be done, my wife and I had no desire to remain in the store.

Have always found what I need!!

The floors look great but unlike every other supplier of materials I used in my renovation, Coswick and their distributor (AA Floors) will not accept returns of the excess unopened materials, even with a restocking fee which is standard practice. Coswick says it's "out of their hands" and their distributor says that it's Coswick's policy. Considering their floors were on the pricier end of the spectrum it's extremely disappointing to end up being told to sell the left over flooring on Kijjiji when they're a standard stocked item I spent nearly $9K on.

Excellent experience from both locations. Carpeting from Burhamthorpe and hardwood/laminate from the Ridgeway location. The delivered on what they said and the products were reasonably priced.

Eglington team installed new hardwood floors in our home, and we are really happy. Floors look amazing. Great service and quality of work.

Great prices. Great service. Will be a repeat customer.

Great store with huge selection and quality products at a very competitive price. Anjum was very knowledgeable and helpful with my flooring needs. Will definitely recommend and use them again in the future.