Flooring

Awesome experience. Can't wait for my new carpet.

Rented a truck gentlemen was very helpful and courteous. Even gave me a hand shake thanking me for my business..

Great showroom. Lots to see!

great service, excellent carpet

Super real people. Gave me a few tile to take home and match up to existing broken tile.

This company is a rip off we are very unhappy with the quality of carpet they delivered and they don't care we can feel the subfloor thru the carpet and pad .they refuse to do anything about it take you business some where else!!!!! Today is May 23,2018 recently USA Carpet and I Joe Pino have filed a claim with Mohawk Carpets and USA Carpet returned most of my money I feel they handled my claim in a timely fashion. Mohawk Corp. Told me bad information and delivered a faulty carpet and pad.

Pacific Flooring has been a major go-to outlet for East Bay floor professionals since the 50s, and maybe before. They also sell to the public, which not every wholesaler will do. I've known Brian and Joe for nearly 40 years, and they've always been helpful. Running my business can be hard, and they worked with me when things were chaotic and needed quick actions. Highly recommended!

Elegant Floors did an extremely poor job installing engineered hardwood - there are numerous problems with their work. I knew immediately after stepping on the finished product that something was wrong. There are locations throughout the entire engineered flooring where there is significant give and movement when stepping down. They’re essentially soft spots, and some are so bad that I can see the floor move 2-3 feet away from where I step! These soft spots are scattered throughout every room and the hallway. Right away, I was upfront with Scott (the owner) about my concerns. After initially trying to convince me this is normal for a floating install, Scott starting discussing potential options for fixing it. After talking about it for weeks, he tried implementing a “fix” in one location of drilling holes into the wood and injecting an epoxy underneath - this ended up making things worse at this test spot - now there is an extremely loud crunch when I step on this location (from the wood contacting either the dried epoxy or pad underneath). For 6 to 8 weeks, Scott went back and forth between trying to convince me the soft spots were normal and promising effective fixes. I had two other contractors look at the floors, and both of them said the extreme movement was not normal. Eventually, Scott suggested that we have a certified floor inspector examine the work to get a third party opinion that was acceptable to him. Scott and I would then go through the results together. He chose an inspector that he knew from a conference, and the inspection was completed on August 7. The inspector provided Scott with the report on August 9. The inspector was not willing to send the report to me since Scott paid for the inspection. To my surprise, Scott has been unwilling to share the report with me. It has been more than a month and Scott still has not shared it despite numerous requests - at one point early on, he said he was still reviewing the report, but since then little to no response to my phone calls, texts, or emails. In addition to the soft spots, there are numerous other issues with the floors: - Elegant Floors did not remove old linoleum flooring in my kitchen (per my contract); instead they just laid the engineered hardwood over it. As a result, you can feel a significant height difference at the edge of the kitchen. The old laminate flooring was removed adjacent to the kitchen, so boards at the kitchen edge that are supposed to be level, are actually at different heights. The boards are all connected, and I doubt this will hold up. In addition to the height difference feeling very noticeable when stepping on it, you can hear a crunch from the pad when stepping on the transition area. - Elegant Floors didn’t purchase the correct trims (per my contract); instead they made their own cheap pieces from unfinished wood, did a poor paint job and called it good. Some of the paint doesn’t match the color on the floor, there is inconsistent sanding on the boards, and one trim piece was even installed with a crack! - Elegant Floors left small holes throughout all of my baseboards. I’m almost certain these are from a tool that they used to remove the basebaords prior to removing the old floor or nail holes to reinstall the baseboards that they didn’t cover. Now my baseboards are littered with holes every 9-12 inches. Beyond the terrible quality of their work, the lack to communication and deceitful nature regarding not sharing the inspection results is not acceptable. Choose another contractor!

Best in the west!

Store had a lot of things, seemed clean, the cashier I interacted with was quite pleasant and the bathroom was clean. I saw a lot of employees, so the store was well staffed. I was directed to the right area of the store when I asked someone for help and in my browsing, another associate offered to assist me. I wish this store wasn't the closest to me at 30 some miles away, but it can't be helped. I've been twice and enjoyed it.

Everything from hardware and tools to lumber and propane tank fill ups, love monument support ur local businesses

EXCELLENT, HELPFUL STAFF,CLEAN AND WELL STOCKED. THE ONLY PLACE WE GO FOR OUR RANCH AND GARDEN NEEDS.LOVE THE EMPLOYEES IN WATSONVILLE...