Hardware

Nice staff, specifically the coating dept.

Great people and good prices

Good service

Great place, amazing service! I took over a job in my shop where the previous guy said some of our air tools were NFG so we kept buying more and stock piling bodies. I brought the box of bodies into ACE, they were able to rebuild 12/14 of them for the price of 2 new units. Quite a little magic trick

Good service

Competitive pricing with the best service!

Awesome

The team here always delivers spectacular service. Best team in town bar none.

Wonderful service ,great staff. Thank you Miles ( lighting department) for help ,excellent customer service.

I like this place , mostly cause I find everything I need . But also for the kids workshops . Very smart idea , my son had fun and learns things

Highest prices for fasteners in Edmonton, and one of the only ones that charges for Delivery. Told my salesman that I was shopping around for better pricing and asked him to requote our fasteners. They were 50% higher than everyone else. The last time they showed up with no fasteners and I had 4 empty bins, i got frustrated and the delivery person and I ended up having an argument. I was told that i was rude, their worst customer, everything that is wrong is my fault etc. I closed our account later that day. Trust me you can find better service elsewhere.

Although everything I have looked for is bizarre and esoteric, Mike has come through regularly. Might have to wait for delivery but it sure beats the "duh" I get some other places. My first call now.

I have all great things to say about Prime Fasteners & their team. Every order I have placed has been correct, delivered as promised, and the guys have been extremely helpful when I've asked questions about the product and reasons why it has been purchased. The equipment we have taken in for repair, has been repaired properly, and we have had no issues. Repairs have been completed in the time frame as promised. The Accounting team has been amazing to work with and communication is top notch to ensure our account is accurate and current.

Customer service is Good To Great! but just need a bit more stock on stainless...some new staff are super nice!