Hardware

I like this place , mostly cause I find everything I need . But also for the kids workshops . Very smart idea , my son had fun and learns things

Highest prices for fasteners in Edmonton, and one of the only ones that charges for Delivery. Told my salesman that I was shopping around for better pricing and asked him to requote our fasteners. They were 50% higher than everyone else. The last time they showed up with no fasteners and I had 4 empty bins, i got frustrated and the delivery person and I ended up having an argument. I was told that i was rude, their worst customer, everything that is wrong is my fault etc. I closed our account later that day. Trust me you can find better service elsewhere.

Although everything I have looked for is bizarre and esoteric, Mike has come through regularly. Might have to wait for delivery but it sure beats the "duh" I get some other places. My first call now.

I have all great things to say about Prime Fasteners & their team. Every order I have placed has been correct, delivered as promised, and the guys have been extremely helpful when I've asked questions about the product and reasons why it has been purchased. The equipment we have taken in for repair, has been repaired properly, and we have had no issues. Repairs have been completed in the time frame as promised. The Accounting team has been amazing to work with and communication is top notch to ensure our account is accurate and current.

Customer service is Good To Great! but just need a bit more stock on stainless...some new staff are super nice!

The fact that fastenal has changed their business practice to deal with business's only, is ridiculous. If I cant count on fastenal to accept me as a residential customer, then I cant count on them for my business needs either. What business doesnt accept money from those who wish to buy product?? Terrible business practice. And I'm absolutely going to be pulling our account away. Gregg's seems to be really taking over!

Pretty good service but the workers seem shady and only follow the inasent people

Very helpful and friendly staff at this location. I called the store to have stock checked on an item. He dug through numerous stock to find the one item I wanted and then walked it over to customer service to be held for me. When I went in to pick up the item, they knew right where it was, answered my questions and had me cashed through quickly. Great location.

I went here for a pretty simple residential deadbolt/lock issue and they did it most for free and were very helpful. I am writing this after I read their only review was bad and know that some people only write reviews if they felt screwed. Unfortunately, you will never please some people.

Huge selection of sale items every week. Big,new,well organized store that is part of massive retail park. Includes a full service auto repair and tire shop. Quick and easy online order pick up area is separate from the general shopping entrance with parking located right at the door. Very friendly and helpful staff.

Friendly staff, very helpful, all high quality stainless steel! Love it

Very helpful staff. they didn't have what I was looking for, but found a shop close by that did and gave me directions.