Hardware

Great local hardware store. Helpful friendly staff.

I just called and spoke to someone from this branch looking for some assistance to track down a couple replacement bolts & nuts we need for a Shurjoint coupling. I have photos of the bolt, we have measured it, we have the spec information from Shurjoint and all I wanted to do was send this information to someone there to get assistance with tracking down 2 replacements. As a fastener company I assumed they have experts or people on staff that know more about this stuff than I do. This person was not willing to give me an email address or offer any type of assistance to track parts down. Just go on the website and select it yourself I was told. No other vendor I've dealt with in 12 years has ever said that to me. No one has ever not been willing to help track something down. I certainly won't reach out to them again for anything. If staff aren't willing to go the extra mile on smaller things like this, they don't deserve bigger orders. Within 2 minutes of talking to another vendor just down the road from this branch and sending them the photos and info we had, we are on our way to pickup the parts. My advice; go elsewhere. Don't bother going here or giving these guys your business. If your like me you'd much rather support other company's that are willing to help you get your job done.

fastenal sucks, they are super expensive, you must buy in bulk, nothing ever in stock

I would like to express my gratitude for the high level of service my wife and I received last week at your Victoria location on Glanford Avenue. Our plumber, Jeff Black, put us in touch with Trish Vassiliadis. She took us through all the options for tubs, sinks, toilets, taps etc. for our new house. Trish was thorough and professional as well as friendly and positive. Sometimes choosing these sorts of things can be stressful for the home owner, but we left your store feeling well looked after and relaxed. The guys behind the counter were great as well. All in all, a very positive experience for us. We will be back for all our future plumbing supply needs and have already recommended your company to friends. Thanks again, Jim Bowen

Large well stocked store. Knowledgeable staff who go out of their way to help.

I bought a Dell laptop here last year. Got great informed service at that time with no hard sell. They helped me find a good model that met my needs at an eminently reasonable price. A few weeks later I went in with a bunch of questions and they were very helpful. Recently I had an issue with it--took it in first thing in the morning and had it back an hour later at a reasonable cost. I recommend them most highly.

My iMac (which was less than 3 years old) kept shutting down with no reason. Nicolas at Priority 1 changed the power supply and it worked! It did take over a week as the power supply needed to be ordered.

Make you feel like you family not just a number when you shop there

Simon in fishing section was helpful as he was very knowledgeable about the products he sells. Lots of good deals found in the store and Halloween stuff is out. Hillside Canadian Tire is a great location to get what your looking for

I am really impressed with Ron's service and knowledge. He is honest and gets the work done fast and for a great price! Thanks for your advice and great fast service! I recommend this business for all your computer needs.

Worst customer service. Snarky, dis-interested, one word answers.

If you you are looking for commercial doors and hardware this is the definitely the place to go. Very knowledgeable staff.

Got me out a jam fast with great service, products in stock and price was much less than I expected.

Amazing! So helpful with pretty much everything! One stop set dec supply shop

I inquired about replacement parts for a client. Natalia contacted the supplier and had them sent directly at no cost. Done in a day! Awesome service!

I phoned them to ask for help on a product they sell saying it was deficient, as in missing parts. They said they had nothing to do with it as they only export. As for being a family business as they state on their website. This is a lie. They refuse to help saying only to take the product back to the store. Too bad they sell rotten stuff as you end up being hurt by it not them. They could care less. I give it one star because you can't give zero stars.

I always find what I need here :) The staff is very helpful and she brought me to the right section. I normally spend at least 30-40 mins here. You can find free parking in front the store, its very huge parking lot so you can find parking space easily!

Great prices, selection and knowledge staff.