Hearing Aid

The ladies here were just so kind and caring. Everything was explained to me so well. Would reccomend to everyone

Was extremely unpleased when my grandmother got hearing aids and was told she couldn't return them when she was unhappy. An old lady sat and cried about wanting her old hearing aids while the state certified retail monkey bullied her into keeping the equipment beyond the 5 day return period ( hint: other companies offer a 45 day trial period for hearing aids; do yourselves a favor go to someone who cares about the customer)

I always have excellent visits with the pleasant, helpful folks here.

I am so fortunate to have found the George Iwanow Hearing Aid Center and Dr. Boikov and his staff. Dr. Boikov's clear, nonpersuasive, professional demeanor was paramount in fitting me with devices that afford me the hearing I never thought I would have again.

I am from out of town and Midex hearing aid was having problems. Dawn was very gracious to get me in the same day I called. When I got there I surprised she was able to determine the problem in less than 10 min. She said she would order the part and call me when it would be ready. Two days later, she called and I could hear again. Thank you Dawn.

My experience with this location has to do with the way my 87 year old mother was treated. After losing a hearing aid last summer I took my mother in so she could get a replacement. She was talked into buying a set of hearing aids rather then just one, which was what she came in for & all she needed. This upsell was unnecessary & manipulative on the part of Sterling Hearing. My mother lives on limited funds & this transaction came at a great expense to her. An appointment was set up for her to pick up her hearing aids in 7 days. The next day my mother found the hearing aid she lost & called the center immediately to cancel her order as she no longer needed the replacement(s). Her credit card account was never credited & two months later, after going in & trying to resolve this issue, she was talked into, by staff, to taking home her new hearing aids. She now has two sets of hearing aids. This is clearly a case of an elderly woman being taken advantage of & talked into buying hearing aids she didn't need. All for a sale. This location gets no stars from me & I would not recommend Sterling Hearing to anyone. Taking advantage of an 87 year old woman who suffers from dementia as well as hearing loss for a sale is unacceptable & shows a lack of good business integrity & practice.

Love my Hearing Aids. Shannon is so helpful.

Fantastic customer care and service, and obviously fair pricing - if not the best in GR!

Great staff. Educational and no pressure! Very thorough.