Hearing Aid

Very knowledgeable and friendly owner! He took the time to explain everything, which was much appreciated. Great value and service, through and through. Thank you for all your time and effort! -Tuire Tammilehto

I received my first hearing aids two days before I went to BC from Ontario. Within a couple days I was having trouble with my new aids and I dropped into this location for help. I was not a client nor would I likely ever be, however I was treated as though I was. I received immediate, pleasant and accurate help and I was on my way within a short time. Very pleased to recommend this business based on how I was treated. Dr. L. J. Grandmaison

Caring place

Very efficient and competent

Friendly and awesome employees

Very professional. Clear and thorough evaluation with a clear explanation of results. I was very pleased with the service.

They were friendly and down-to-earth. What a relief!

the best for service ,and personal care. I highly recommend this company to anyone first time or anytime

I've experienced excellent service at Connect Hearing. The office is very well run, and staff are friendly and competent. Super-pleased with Margaret as a caring and knowledgable audiologist, and Betty equally so, in her administrative support.

I would definitely recommend this ear specialist to all my peers, co-workers and boss.

Great service

I took my 92yr old dad , who was having issues with his expensive hearing aids he had bought back in Ontario. He was anxious to go as his experiences with a hearing aid company in Ontario was less than favourable. We where greeted by Tannis who was super friendly and patient. Resolved the problem at no fee to our surprise. Excellent customer service.. Thank you. Lorraine

Some months ago after dealing with another local company I connected with Craig Carman at NexGen hearing in Duncan. I did not feel that I was getting the professional attention I wanted from his competitor in the same community. I was so impressed with Craig's approach and commitment to his work, I was sorry I didn't complete my initial purchase with him. The fact that I had purchased one hearing aid elsewhere did not deter Craig from addressing my need, which was at that point a cross hearing aid. He ordered one in for a trial and at the same time paired my original hearing aid to the cross. The hearing aid previously purchased elsewhere was not properly fitted and he, at no cost to me ordered a mould for that hearing aid. I have had no followup from the other company for many months, but Craig has seen me regularly to ensure that not only are both aids a proper fit but that they are both properly adjusted to my needs. Trish, Craig's support staff is always helpful and congenial. These two make a very professional team! I can say without reservation that Craig has provided the best service and the greatest committment to helping me. He is straight up and honest. He is a man wth integrity. NexGen is lucky to have him.