Hearing Aid

Dr Kato is very thorough and great bed side manner

I am writing this for my Mom- she does not have a Gmail account. Amy and her team at NexGen have taken very good care of my Mom. They are very diligent and thorough. My Mom always has such a pleasant experience and always looks forward to seeing the smiling faces of the staff. Wouldn't take my Mom anywhere else!

Beware. You will need a tume up every year. Good luch getting an appointment. Great price. Bad service 2 years down the road. I bought my hearing aids here a couple of years ago. I have worn hearing aides for 20 years. Staff very helpful and very nice for minor things. I can leave my aides with them for 45 min. while I shop and they will clean them. BUT I need a hearing test because the settings on the Phonak hearing aides aren't working right for me anymore. Today is June 22. Next available August 8th. I can't hear and you need 6 weeks lead time? Really? By the way they have messed up the time of my appointment twice and made me reschedule. True I paid 2/3 retail but that's not doing me much good now. With a private practice I have never waited more than 2 days for a new hearing test to adjust the aides I bought from the dispenser. Usually they will help me the first day even when I didn't buy the aides there. I am really rethinking my decision to buy hearing aides from Costco. Customer service is not something I'm will to sacrifice.

Tracy is absolutely wonderful!! She is so kind and always smiling!

Nice area. Most definitely I'll be needing a hearing aid later in my lifetime. Thankfully, I'm not completely deaf yet.

Staff are very professional. Prices are much lower than some hearing aid specialty stores. Follow up policy for adjustments and repairs is great. Suggest you give them a try.

Very helpful, attentive service.

Excellent service! Would recommend to my friends and family.

Great Staff, very friendly.

I was very pleased with my visit and I am on the list for scheduled recalls as needed and I have referrred friends to use their service