Home Builder

No complaints

Run away while you can! Beautiful designs but absolutely abysmal customer service. The owners daughter is the rudest human being I have come across. After buying a $700k show home, it was issues galore. Leaking furnace, cracked granite, kitchen cabinets falling apart, creeky staircase, flaky paint, electrical and cable sockets missing wires, hvac problems and more. My neighbour's siding rips apart anytime there is strong wind. Same builder! Do not buy a home from this company!! They have rebranded to fleece more customers so beware!

Very helpful people, they know exactly what a first time homebuyer need from them. Worked with us at every stage and made the process as easy as possible. Highly admire Elaine, Dejan and Karl’s efforts to educate and assist us. They have been very patient and cooperative. You guys know how to establish and maintain long term relationship with the customers. Cheers!

Warranty I purchased a townhouse from Douglas Homes in Cobblestone Creek. During my six-month walkout inspection in May, I reported a concrete problem with my garage apron. Months later, the issue still has not been repaired under warranty. The warranty team has repeatedly postponed the appointment, while the concrete contractor has told me several times that he was “coming today,” but never showed up. There has also been poor communication when appointments were cancelled or postponed. I understand weather and scheduling issues can happen, but this level of delay and lack of communication is very disappointing. I expected much better from a new-home builder.