Home Builder

I recently took possession of an Excel home and didn’t realize I paid almost half a million for a house in order to not use the garage. Parked up to the stairs in the garage and still sticking out by a foot. The other side of the garage will be occupied with an intermediate sized car, so essentially one side of the garage is useless. Measurements on their floor plan list the garage as 21’0” x 19’6” but the inside of the garage is 19’7” x 18’10”. Apparently the listed measurements are for the outside but not sure how anyone buying a house could decide if the garage is the right fit. If I was given the correct measurements of this garage I would have never bought this house since the garage does not even accommodate my car. I understand that space is an issue with a growing population but we were also told that a standard garage is 20’x20’. Not exactly sure how a family with a van or anyone with a truck or just a long car in general can even fit. Am I suppose to just sacrifice my car to even use the garage in my own house. As well, when we moved in there was a hole in the main floor bathroom. We were advised that someone would be in the following week to fix it. We kept reaching out to their Customer Experience Manager, who kept telling us it would be looked at right away. Two weeks later the tub company called and said they had just received our papers from Excel. It is quite ridiculous to tell someone that something will be fixed right away only to make them wait 2.5 weeks to even be able to use their own tub. Extremely disappointed with Excel and the misleading information that we were given and the poor customer service that we have been provided consistently throughout the process.

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