Home Nursing

Staff Very Nice

Less than impressed. Very disorganized and inconsistent. They claim to offer all kinds of services, but when requested they do not have the staff to accommodate the needs of their clients. Phone calls are not returned in a timely manner, if ever. When their is a problem the nurses rarely speak up as to not get involved, with the hopes that someone else will step in and deal with the situation. Too many chiefs and not enough Indians! I hope this post inspires changes within the agency for the next person.

NSI has been so helpful to me and my loved one. Very friendly and professional staff!

Great people to work with. Always a pleasure dealing with their staff and clinicians.

Kitchen staff very unfriendly on the second floor. Also, not very professional. They need some major training on customer service and professionalism.

Do not believe this. This home is a personal home and it is NOT a elderly home. This is a scam advertising . It must be shut down.

You have to be aware of accounting with them

Great care and service.

Ok

They sell you this great place, but when you get there it is a different story. The staff doesn't care. I once watched a woman call for help for 45 minutes and the nurses aid told her to wait. In that time I heard her yell "I'm in pain", "what is the matter with you people", "nobody cares". Often I sat with my dad and only saw a nurses aid occasionally and even then they blew off the patient. One day I walked into the dinner room to tell the staff we were leaving and all the residents were sitting eating and there with not one staff member around. What would happen if they choked? The administration has no idea how useless their staff is. Please never send your love one there. I wish I could give a negative number. somebody needs to investigate this place

A home away from home.

If you are planning to use this agency I would suggest you STOP. First of all if the CLSC is using them to outsource work to , know they were the lowest bidder . And let me tell you, the care quality shows it. First off, don't call in an emergency . if they do answer the phone ( which is rare) they usually have "no agents" who can help despite their claims of having over 130 of them. I asked for help in an urgent situation. I am still waiting for them to call me back 12 months later. Now let us talk about the no shows. Oh yes the lovely scheduled agents who simply do not show up to do their jobs. They will be paid for their time and not show up to do their jobs and your loved ones will suffer. And if you do get an agent to show up. They will go in and out in under 10 minutes doing nothing on their required list. So if your CLSC tells you they are using agency stop. Do yourself a favor. Find a new agency or demand the CLSC find another. These people are the bottom of the barrel.

Looks nice