Home Nursing

These people are amazing. My mother was adamant! She wasn't ready for a home, and no home would suit her. She's as happy as a clam! Subsequently, so am I!

Absolutely no complaints...my husband is s well cared for ... unfortunately it's only temporary until we find a permanent place. Wish he could stay permanently ..staff are great

If I could give Caroline Place more than 5 stars, I definitely would. Mly mother has been living here for the past 4 months. From the first day she arrived she was made to feel extremely welcome. There is such a warm and friendly atmosphere that you feel the moment you walk through the doors. Each person is treated as an individual with their own situations and circumstances respected and adhered to. My mother can be as busy as she likes with so many activities, outings and exercises to choose from or she can do her own thing in the privacy of her comfortable suite. As her daughter living at a great distance, I can rest assured for the first time in ages that my mother is eating properly, having her medication given to her as prescribed and that if something isn't quite right there is a whole team of caring people who have got their eye on her. She makes the decisions for her day to day life but has that support where it is needed. She tells me she feels safe and secure here and that is a huge relief to my family. The best thing about Caroline Place though is the incredibly friendly and helpful staff. In our situation not only have they been a great support to my mother, they have been wonderfully helpful and communicative with myself. Nothing seems difficult for them and everything seems possible. Bonnie Roe has been incredible and has made so many things that seem like tough decision making smooth and easy. From the management to the nurses, to the front desk and all the support staff there, I can't thank all of you enough. You're all wonderful!!!

Don't send your loved ones here. Until they were taken over by the new company this was a wonderful place but since the takeover care has gone down considerably. My mother was a resident for a few years when the Thomas Group owned the place and received excellent care. When the new owners bought the home the level of care dropped far enough that the Ministry of Long Term Carm had to step in. When my mother passed away we were given 24 hours to remove all of her possessions or we would forefit them. That not being bad enough it was 5+ hours before she was pronounced and her body was removed from the room. During that time we were expected to pack and remove all her furnishings and personal items with her body still in the bed and NOT even covered. We asked if there was someplace she could be left to rest outside of the room and were told 'no that is not their policy'. This meant that while trying to pack all of her personal items she was laying in her bed where she died without so much as a sheet to cover her. It was over 4 hours before the doctor arrived to pronounce her dead and then 2 more hours before the funeral home came to pick her up. Within the 6+ hours not one staff member even expressed condolences to our family on her passing and she had been there over 3 years so it wasn't like they didn't know her. While she was there her health deteriorated and she required a great deal of care, most of which she didn't receive. I wouldn't recommend this place to my worst enemy let alone someone I cared about.

The nurses and the PSW were wonderful with my mother while she was there hard working and caring staff . It’s an older building but it’s very clean Just wish that at meals they have more staff because if someone wants to be taken to bathroom they don’t have enough staff to take the residents to bathroom breaks. . If you have concerns they will take care of them .

It is the home of the residents we are blessed to work there

Not clean, staff treat residents like animals, food they give them is trash.

-0 STARS. AVOID THIS PLACE AT ALL COSTS. ADMINISTRATOR STEALS, LIES, MANIPULATES, AND THREATENS RESIDENTS WITH EVICTION IF THEY DONT LET HER HAVE THEIR CRA REFUNDS, OR THEIR CPPD REFUNDS. SHE CLAIMS SHE NEEDS IT TO REIMBURSE THE "CITY" WHILE THE CHEQUES ARE WRITTEN IN HER NAME AND CASHED BY HER TO LINE HER POCKETS WITH MISAPPROPRIATED FUNDS. SHE RESELLS FOOD BY MAKING THE RESIDENTS BUY SNACKS OUT OF A MACHINE THAT IS FILLED WITH FOOD PURCHASED FROM THE "HOUSE" FOOD BUDGET. DO NOT LET THESE PEOPLE SUFFER AS THEY ARE, I HAVE REPORTED HER TO AS MANY PEOPLE IN CHARGE, AND AM STILL COMING ACROSS MORE THINGS SHE HAS DONE ILLEGALLY. THIS WOMEN WILL BE PAYING FOR HER CRIMES SOON!!

Probably the most flexible retirement home I've come across. They work with you to make the transition of your loved one(s), as well as with the family to understand the challenges of when life changes. They were a great fit for us and the management amazing.