Home Nursing

Amazing Service

Orange is the new grey...When we moved my mother in law into the Waterford 2 years ago, we were absolutely impressed about the quality of service, the quality of the meals and the absolute dedication of the staff. All things changed gradually since the acquisition by Sienna, to the point that now this is no longer a place I feel good about my decision. Having dinner the other day in the dining room with my in law, listening to the other tables and conversation amongst of other residents I was shocked at some of the comments. Never mind the fact that the food served was less than a inner-city juvenile wayward home (bare edible by my dog) , when the residents complained about the food being cold, they were told that they should "hurry along and eat faster". When asked for a second cup of tea, I thought that the staff reaction was an olympic presentation of eye rolling competition. One resident clearly described my visit best: "next thing dear, they will dress us in orange jumpers". This is not what we signed up to pay for.

Terrible, no fresh fruit or veggies all canned. No air-conditioning in hallways or main rooms only in rooms and they are little units. No activities for the seniors or trips. They just sit in the hall waiting to go to long term care. On a waiting list to go somewhere else.

They offer an environment that is much like a regular house, with beautiful gardens, a pool, a living and dining-room like setting inside, and loving individual care. If your mom or dad can no longer manage in their own house, but they don't need or want a nursing home, this is the most "homelike" option you could find, and they are treated like family. The location is great, with medical offices, pharmacies, and a number of stores and coffee shops in easy walking distance. Also close to the beach, and seniors/rec centre. Highly recommended.

This is a beautiful facility. However, they were not adequately trained in recognizing the true evils of family strife amongst the family members of the dying patient. My mother became a merciless pawn among 3 of 4 adult children whom only fought to have their own agenda realized..to make up for lost useless years, thereby successfully isolating the patient from more than half of her family in her final days. Shameful. More training on legalities and perhaps learning to ask the hospice patient the correct questions in their dying days, would have served her better and showed my mother more compassion. Absolutely shameful.

Over the past 2 1/2 years, I have had an extremely difficult time with my mothers journey, having Alzheimer's with Parkinsonism. When at my wits end, I reached out to Georgian Traditions and met Ilona who handles new residents. She was absolutely amazing and I felt such relief I cried in front of her. I have my mother on their waiting list but in the meantime Ilona introduced me to their team in their Memory Living Neighbourhood. How nice to meet people who seem to actually care. Ilona even extended an invite to bring my mom during the waiting period to join in with some of the many activities they have and get to know people, have lunch and generally get a feel for her new "home". I will continue to post during this journey but hold out great hope that this will be the best place for my mother and she will thrive the best she possibly can in this wonderful environment. Thank you Ilona and also Chris the Activities Director! I should also mention Tanya the Wellness Director who kindly took the time, spur of the moment, to chat with me and make us feel welcome. And as well the lovely caregivers I encountered who helped me in the kitchen and with any question I had finding my way around. THANK YOU ALL, you seem to appreciate just how difficult this journey is for families....

Great Place to work and amazing staff to work with

Compassionate, respectful service at a time when you need it most. I would definitely recommend Retire-At-Home!

Wonderful care and compassionate nursing by Sarah and all staff on 3rd floor Birch Lane

Friendly staff who are very helpful, cheery atmosphere and accommodating to visitors

They are really friendly and helpful .