Home Nursing

We hired Premier Home care Services for my Mom and Dad when they became ill and needed help to stay in their home. They worked for my parents for two years until my mother passed away and my dad went to live in a nursing home. During the time they were with my parents they were always reliable and dependable. They always had someone at their home when we asked and nobody was ever late. They tried to consistently send the same person to the home in order to ease the stress of having a care giver in their home. I would recommend them if you are looking for dependable care giving.

Our business Heart of the Matter/Senior's Move has worked with Chartwell Terrace on the Square for many years helping to move seniors into their new home. Amanda and staff have always been welcoming, friendly and accommodating in every way. The resident spaces are well organized to suit a variety of needs. We look forward to connecting with the staff and residents each time we are in the retirement residence.

Complete and utter sh*thole. Made the mistake of letting my mom move in here (retirement side, not long-term care side) and in the few months she stayed, she was stolen from, gaslighted, and neglected. Residents frequently smoked in the stairwell, staff knew and did nothing to stop it. My trips through the long-term care side were extremely depressing, staff made zero effort to engage residents in anything social, instead just wheeling them into the hallway to drool at each other. I understand by the time someone gets to long-term care they're typically far gone, but that's no excuse for what I can only describe as neglect that happens at this place. Even the retirement side had no real programming to try and keep the residents' minds and bodies active.

Stay away!! I second your comment pearl.

Fantastic experience dealing with Christian and his qualified team of Angel's. I found the company to not only be affordable but flexible and attentive to all details. Highly recommended when you need care for your loved ones. Well named indeed. Alex

Awesome service from Shelly D and Angie K when my 95yr old Stepfather required urgent care after a stroke. 24/7 care was implemented extremely efficiently, and all concerns were addressed promptly. Very pleased with the service.

One of the poorest run retirement homes in the kw area ! The personal support workers could use some people skills.. Totally disrespectful , and un professional..boo

Wow! I must say everyone should get the chance to experience first hand Retire-At-Home in Waterloo for their high standards as they provide services for people with dementia. I can confidently say they are about team work. I am not sure what others look for, but for me I am looking for people like Michael and Marie who take home health care very seriously as they deliver prompt and customized services for their clients.