Mortgage

I have a vehicle loan through this bank because they have a low interest rate. Biggest mistake I've ever made. They're customer service is absolutely terrible as when I call they don't take any extra steps to help me if they don't have to. Example; I need to renew my registration and lost the renewal I received in the mail. I called the office and the representative told me she doesn't have that information and had a slight attitude as if I was crazy for asking such a question. When I got my vehicle, I went to the office numerous times on the days I didn't work(I work in the hospital with crazy hours) to set up automatic withdraw. Well, it took 8 months to accomplish this. They lost my paper work two times, told me they can't do automatic withdraw from the bank I actually belong to and also told me its my other banks job to pay them! To pay them before the bill was due you have to go into the branch as they don't take payments on the phone unless the bill is due. Now that wasn't feesable because I work until 430 and couldn't make it in time. Needless to say, I will never do business with them again as Iv'e been through the ringer more times than I care for. They are very inconvenient and act as if you're inconveniencing them. Everyone else that I discuss this with also have a poor outlook on this "company".

Great customer service, nice location and great inside. I really could go on about how professional and friendly the staff are. We never felt pressured to do anything, just told what the options were available along with very sound advice.

I loved this bank years ago but they are going way down hill. As they keep aquiring other banks their online and mobile services are horrible. Always down and cant use them what good are they.

Lisa Esper was wonderful to work with. She is extremely knowledgeable and made the mortgage process extremely easy. She quickly and thoroughly answered any questions I had. Definitely recommend!

Happy to post my very positive experience with the Keystone staff. In just a few words...thorough, polite, sensitive, knowledgeable, responsive and willing to go the extra mile for their clients.

The staff is quite helpful and always friendly. Not usually much of a wait for client services.

Great office to work with, Peter and Joe are excellent at what they do. Website always has updated rates. Alot of experience in that little office.

Usually stuff members were friendly until i meet Natasha. she was constantly distracted NOT focus. I had to describe my necessity trough unnecessary personal information process. she was unpleasant providing information nor explain any subject. she gets constantly angry when you ask her something. Her words were not thoughtfully very forceful, rough and lack of warmth. Absolutely, she has no clue the value of customer service.