Mortgage

Fantastic customer service from the moment I arrived. Clean and welcoming environment. Was in and out, no time wasted.

Shelly is amazing amazing amazing!!! She is always happy to help and answer questions anytime. Super honest and responsive!

I have done three mortgages with Austin First and they are the lowest cost. Excellent service. I highly recommend them!

The worst bank I've ever seen. I thought it would be good bank but it took only 2 months to learn they've shrewd & liar employees. Before my wife applied for a car loan we negotiated on the rating & the length of installment and the loan officer called Belinda told us the ratings 1.99 for 36months , 2..29 for 37 months and above (we were also told her credit score could influence the ratings) . We've agreed on 2.29 and my wife applied. Then her credit pulled and the application approved. However the loan officer came with string attached :-, "because it's your first time car loan the rating would increase to 3.9" said Belinda. As a loan officer and an employee her job is to bring more customers to United heritage, to do that she supposed to explain everything what details could influence the ratings because the reason of people applying for car loan primarily depend on interest rate. The customer couldn't have the full knowledge of every single Bank's rules & policy. The worst part is the way she tried to defend her poor approach & mistake, she said "looking your wife's age I wouldn't think she never had a car loan before....if she was 21...young I might have asked...." Ridiculous, wasted precious time, damaged credit score! Now I'll rush to withdraw my money to close our joint checking & saving accounts.