Mortgage

Outdated equipment, usually understaffed, moving my banking elsewhere

I am a huge fan of PNC bank but this is the second time I have had a terrible experience at the drive thru teller. Very difficult lady and poor customer service. If you want friendly helpful people visit the Carmel Rd location

I am not an account holder at this branch but have cashed a check from an account holder several times in the drive thru at this branch. I went through the drive thru with my driver's license and was informed by Deritta White that I need to come I side since I don't have an account. So I went and parked waited in that line and got Deritta White inside the branch. Gave her the same identification and this time she gives it back and states that I need two forms of IDENTIFICATION. I'm steaming at this point. As I attempt to ask her why she didn't tell me that in the drive thru she walks off. I went back to my car and got another ID and then ask her why she didn't tell me that in the drive thru. She states well I didn't and you need two ID's. Well it went down hill from there with me slinging my 2nd ID thru the glass and her saying that she would not be able to help me. I will inform your account holder of the this and I will take her small check to my bank from now on. Smh

Great staff, always very attentive and pleasant to work with.

I highly recommend Platinum Home Mortgage Company to everyone. I was told from the beginning how the process would work and it went great! I would use them again!!!

Theresa Green and the whole Movement Mortgage team is phenomenal. They helped us through every step of our mortgage process, taking time to answer our questions and never tiring of explaining things to us. She had our loan ready to roll in record time. We couldn't be more pleased! I would HIGHLY recommend The Green Team to anyone seeking a new mortgage!

I can't say enough about Reliance First Capital. Amanda Mowbray was my main point of contact but the entire team was a pleasure. From start to finish, they were wonderful. When I first contacted them, I didn't know if I wanted to buy or refinance our current house and build on. Amanda walked me through each process and when we finally decided to buy, she was amazing. I wasn't in the dark at all and everything was smooth and we closed on time and everything was perfect. Highly, Highly recommend for all your home needs!

If you are going to bank with the Mortgage company to elsewhere. They are stuck in 1980. They can only mail you documents as they can't email or fax out documents ever. I have called many times for emails and faxes. They'll tell you they will do it and it won't happen. If you call two times a day the promise and promise.....then you'll end up with what you needed in the mail. This company is a joke especially with customer service. Please do yourself a favor and find ANY other lender.