Mortgage

Working with Whitney and her team was a pleasure. She was responsive, highly competent, and attentive. As first time home buyers, we were nervous about the process, and they put us at ease. A great experience overall!

I enjoy this bank, the ATM is down for repair 1/10 times I am there, but the tellers are very nice and PNC App is really good

What a horrible, horrible, place to get a mortgage from. Please, please, think very very hard before you apply for one with this company. They are extremely , extremely, slow! They ask for things the last minute that should have been asked for when you apply for a loan. They promise you times that they never once ever met. They were actually cruel in the way we were treated and how our loan was managed. I have bought 9 houses in my lifetime and never ever - never once - was I treated so poorly - promised so much! My nerves have been rattled after two months of pursuing two mortgages. We finally had to make a decision to restart with another company. I doubt they have much experience in mortgage loans. Please, I can save you lots of aggravation and wasted time by recommending you find another lender.

I want to mention Donna Rose for being the most helpful branch manager I have ever met. She has gone above and beyond helping me get all the checks and wire transfers together so I can buy my first home. She is extremely friendly and it is apparent that takes her job and her clients seriously. This is why I love BB&T so much!

Friendly and efficient.

Crossover Lending is a top mortgage service company in the country in terms of professionalism. It is a reliable, trustworthy and efficient company. They are always quick in their responses and work hard to make sure every closing is handled efficiently with care. Communication with Crossover has always been easy and effective. They are a great team who we would recommend to anyone looking into the loan services.

Muy Mal servisio y Muy sangrones con Los ispanos

By far the worst banking institution I have ever had to deal with in my life. I had an issue with a scamming company charging money from my account, which I then resolved and ended up getting a refund for the money after having to explain my situation over and over and even then it felt like they did not even want to give me my money back. After I have gotten my money back as a "Provisional Credit" I have since gotten a "Provisional Credit Reversal" charge which conveniently charges the money I got paid back again out of my account when my balance is near zero so they can charge me extra overdraft fees. I then had to call and explain the situation to them and ended up getting the money back, but then the same amount for the "provisional credit" got charged again 5 more times over the course of 9 months. With constant overdraft fees and having to argue with incompetent customer service representatives to simply get my money back every time something likes this happens, even when I know I have enough available balance, I will never go to this swindling, con artist, scam factory they call a "bank" ever again.

Absolutely delightful. Found the perfect house for us, with the catch being, we had to close within 25 days. Catt Fleetwood was beyond amazing at making this happen! I would refer her to anyone! Laura G rocked it as well to get us "cleared to close" in a very timely manner. Thank you Advantage Lending!!

not a good business bank, if you have a business stay away especially that branch , bad customer service, false promisess , you will pay fees that you do not know where it is coming from, they seem nice but once you open the account you will know what i am talking about. stay away

Jeremy was not able to offer me the same offer as online on a business checking account. He said If I do it in the bank I will have to get the credit card as well, which is a lie. Jeremy kept insisting on me opening a business checking account along with a credit card to get the same offer. I end up leaving and will go to another branch.

Deceptive Business Practices: I recently returned from a business trip with 43000 Czech Koruna (cash) in expense reimbursement. Only a few local banks will work with this currency, so I found a friend with a Suntrust account to exchange this money for me at this branch. They told him there would be a $10 fee. What they DID NOT tell him (in small print at the bottom of the form) was that they were reducing the daily exchange rate by approximately 8%, so the actual cost of the currency exchange was more like $170, not $10. Now why wouldn't a branch bank that is actually set up to serve its customers just tell them that there was an 8-9% currency exchange fee that was going to cost them $170 out of the total exchange of $1960? Because they engage in deceptive business practices and try to pull a fast one over their customer's eyes, that's why. This is exactly what shady exchange counters do at airports, and surprise, it's what this so-called "reputable" bank does as well. It's a total ripoff and not something you would expect from a branch bank that needs local customers to stay in business. If you are looking for a local bank, I would strongly encourage you to avoid SunTrust, who obviously can't be "trusted" to do the right thing for its customers. They would rather rip you off with small print just because they can. Shame on SunTrust and their deceptive business practices.