Mortgage

Customer service at its finest!

Helen and her associates are true professionals. From start to finish she made the entire process simple and easy. I highly recommend Helens money team for your next refinance or mortgage loan they were truly excellent to work with.

I am in the process of refinancing my mortgage with Wells Fargo and I really wish I has refinanced with a different company. The loan processors and officers are nice enough people but it will be THREE months since I started the process. For the past month I have been lied to weekly that I will be closing the following week. It's always one thing or the other with them. My credit, income were perfect and I gave them every document they required from me on the same day it was requested but oh no they cannot get their act together over there. I am beyond frustrated, I hope this review will help someone else avoid WF mortgage like the bubonic plague!!

Después de firmar el contrato y de comenzar el proceso, la oficial de préstamo se tomó el tiempo que le dio la gana y FHA terminó negando el préstamo, luego de varios intentos se logró procesar. Muy mala comunicación nunca contestaba. Si pudiera darle calificación negativa ya la tendría.

They contacted me offering to refi my existing home loan with them at a low rate and lower monthly payments. Requested all sorts of documentation which I dug up and sent them. Now, dead silence for over two weeks and they won't respond to my phone calls or emails. Don't waste your time with these useless people.