Mortgage

Very friendly helpful staff!

I ordered money here. I opened my account. I asked for a loan and a mortgage. Everything was fast.

long waiting time , but staff is friendly & helpfull.

The customer service manager is the best

Jason Scott went above and beyond in assisting us with finding a mortgage. Our deal was a complicated one, with short deadlines and many bumps in the road. Through it all, Jason was there every step of the way to ensure we were aware of everything that was going on. It was a huge peace of mind to know that Jason and his team were there to help us. Being first time home buyers, we were a little clueless about the process, not only did Jason explain everything to us, but he also gave us great contacts for insurance and lawyers. Thank you for help Jason and team, we look forward to working with you again in the future!

I was called in after trying to change account information two weeks prior. They left it until last minute to tell me that I forgot to sign something, even though the teller forgot to provide me with the form the first time I visited. The lady I interacted with had to call another office and blamed the entire thing on me right in front of me. She was rude and could not even fix the problem in the time I needed it by. Told me next time, I should just change what I can online - it's simple. I agree, I'd rather do everything online then have to suffer through rude employees.

Awkward and stubborn people

I have never heard of a bank where they were turning down businesses even if the person was getting change from a 20$.Very rude.when I said excuse me.than was when she asked for I.D and gave me changes.I am sad Royal Bank has workers like This!

Long lines and slooow service. Be prepared to wait.

A smaller RBC branch with a small parking lot in the back and lots of street parking available. ATM and teller service.

We were extremely pleased with the personal and expert service provided by Andrew Mah. In addition to being first time home buyers, our situation was very unusual and challenging with our finances being very difficult to explain to potential lenders. From our first inquiry through to mortgage signing, Andrew was consistently accessible, helpful and encouraging; ultimately securing an attractive financing agreement under terms that addressed our unique situation. Our process was not without challenges and Andrew took the time to explain the complications and our potential approaches to finding solutions in a manner that was professional and understanding. Without question we will seek Andrew's assistance in addressing future mortgage needs as well as recommending friends and family. - Steve Pitt Meadows, BC

I got really good service here from my banker, and there's free parking as well.

The staff is very helpful and friendly with teenagers and people with disabilities.