Mortgage

I work with Melanie Henn and from my personal experience I can say she consistently creates a professional and welcoming work environment. She handles all her interactions with our valued clients with respect and when preparing financial information is detail oriented and accurate.

We had a difficult mortgage application and hoped they would be able to help but I found it difficult to get anywhere with them. I would call and only get voicemail but never get a call back. When I did hear back from Stacy (after emailing several times) she told me she was trying to get us approved for $250k. I told her 200 would be more than enough and she said ok. Weeks went by again without us being asked for more info. I started trying to follow up again and was told what documents we would need but not to send them in yet. I started sending in some of it anyway, because it was taking so long but never got a final list or told to send it. I started calling/emailing again trying to find out what was going on. It had been over a month and interest rates went up while I was waiting for a response. I was finally set up with an appointment with Guiseppe to find out the final details of our loan guarantee. He apologized for the "miscommunication" about what needed to be sent in and said he would follow-up on the lack of responses. He gave us a rate and said we would get 150 for sure and he would prob be able to get 180. We started working with a realtor, looking in that range but I was still nervous that we didn't have their written guarantee so I emailed asking for it again (so I could give it to our realtor as well). When we got the approval letter it was for $135, not 150 but our payment was set to be the same. I appreciate that they tried to help us with our situation when no one else would, but it took nearly 2 months to get the final letter, and over a month just to talk to the loan officer rather than his assistant. That combined with the change in the approval amount after we were told he was being cautious with the 150 made the experience horrible. We won't be using them to finalize our loan.

This is the second time I have utilized American Liberty Mortgage and worked with Ryan Herbig. He is always great to work with, and always professional. I would recommend him to my friends and family!

Suzanne was very friendly and communicative. She was very kind and emailed us often during the refinancing process . Wonderful!

Do not use Imortgage. I am a customer who received a VA loan through this company. Corporate is terrible. It is a ghost crew of only a few people in the claims office or any office for that matter and corporate is spread across the country and not in the same office. THEY WILL NOT CALL YOU TO RESOLVE ANY ISSUES REGARDING CLAIMS. In the event your home sustains any damage, the local branch offices can not assist you, it is a corporate matter and corporate is not organized. Do not expect this company to assist or endorse insurance claims checks to repair your home. All Imortgage employees/supervisors are unable to call "upper management" to resolve issues related to the customer. THEY DON'T EVEN HAVE THE PHONE NUMBERS OF MANAGEMENT! THEY HAVE TO EMAIL MANAGEMENT FOR ANYTHING AND THE TURN AROUND FOR A RESPONSE WILL BE DAYS, OR IN MY CASE, NEVER. My family and I have had an insurance check for many, many weeks, I call almost every day and no one knows what I need to submit to get the repairs rolling on my house. A corporate supervisor is unable to contact management to address my issue to process my claim! It's unbelievable. DO NOT USE THIS COMPANY, ESPECIALLY IF YOU ARE A SERVICE MEMBER OR VETERAN. IT IS NOT A BANK, THERE ARE INVESTERS AND CUSTOMER SERVICE DOES NOT EXIST. Branch folks are great, but once they have your money, everything is out of their hands, everything. I wouldn't even give this company a star, but it's the only way to leave a comment.

Place is awfull they withheld my paycheck for two days when i needed it asap and the front counter guy was the most stupid person i ever met he didnt know any thing about the stuff i asked him if i could i would give it no stars i will be getting a new bank immediately.

So easy to work with. It's so nice to have a team that makes such a stressful task so simple and flawless.