Mortgage

Warm and helpful staff who make banking quick and easy.

Recently got a mortgage loan through Jeff and his team here. I was referred to them by a friend and gave Jeff the call to start my process. I first felt skeptical about the process because everything from the beginning was done through email. Not once did we meet in person. As the process continued they made everything so accessible and easy through emails and phone calls that i did not need to drive to their office for anything. They ended up getting me an awesome rate and had reasonable closing costs. Overall i was very happy with their service and would definitely recommend them!

JD helped us purchase our first home this spring. He is very knowledgeable about the Austin market and offers competitive rates. He found us the best rate and was able to lock it in before it increased. He is very professional and always available. JD was very helpful through the entire process helping us navigate through all the paperwork for a smooth closing. I have and will definitely continue to recommend him to our family and friends. Thanks again JD! Dustin & Teresa Dobervich

Please note that this is not CITI Mortgage or CITI bank. This is a broker shop they do not have any association with CITI.

Great company!

Poor customer service. Screwed up my escrow account and delayed payment on my mortgage because of it. Tried to update information on the mortgage and was told I had to refinance. Better have a good lawyer when dealing with these guys.

Worst experience ever, never again will deal with this location. The person that was helping , if you can said helping Jessica Vega took 28 days to tell me something she can figured out in 24 hours like she promised . No email etiquette at all to be honest this is the worst financial costumer services I had experienced in my entire life. I was expecting more from Bank of America. And to top it off her supervisor is just as bad Daniel Fruge Took 4 days to return my initial call.

Jason made the home buying process so simple. We have worked with him for many years and will continue to do so in the future!

Sooo helpful! After being turned down a loan from a bank, Guardian gave us amazing service and patience and helped us get our VA loan processed swiftly!! Wonderful experience and will surely recommend to all :-D