Optometrist

billed me for a missed appontment that they booked for me out of town like wtf who books you out of the city you live in without telling me like there are 10 others in town i could have went to.

DO NOT WAIST YOUR TIME!!! They do not care.. They will cancel your appointment and if you cannot make it to the appointment they schedule for you they tell you they are all booked up and cant see you..This has happened to me on an number of occasions.. Then my eye doc gave me another referral 2 years later and they called me and I couldn't make it to the appointment they were going to schedule me for so I asked if I could do it a week later or even a month or months later and the receptionist said.....no too bad then we cant make an appointment for you.. STAY AWAY WHATEVER YOU DO....Dr Vijay Niranjan is the Doctor at this place I was trying to see..

These are people who clearly understand the meaning of quality and attentive customer service. 2nd to none in North Bay, selection and unequaled service. Front of store staff needs a raise!

I went there and everything was OK. Till the point that I wanted to buy a pair of glasses online. I realized that there is no PD measurement (not sure what it is but it is asked on the website) in my prescription. I called and asked about that number. They said PD depends on the frame and we are not measuring it. All I care was to get a number to be able to buy a pair of glasses. If they would have told me that there is gonna be a missing number, I would have definitely chosen another place. I paid 150$ and now I have to another optometrist.

Dr. Soong is very patient and provides excellent eye care to her patients. She is also very caring, attentive and knowledgeable in eye care. I would strongly recommend her to anyone.

My entire family has been going to dr. Stan Salsberg for more than 40 yrs. In the last 15 years or so, we have been seeing Dr Kerry Salsberg. It's always a great experience and he and his staff are always very professional and knowledgeable. Everyone is extremely friendly and helpful.

Nearly 2 years ago I was given the name of EOS by my friend Joan Shapero. Rather than sell me up, I was greeted by Jason Barret who recommended that I wait for a while. I was introduced to Dr. Black regarding a contact lens issue. I did come back for eye glass repair 2 times and was again impressed by his manner. Last month I returned for new lenses and was most pleased to finally to give EOS my business. Your firm and Jason have my highest recommendation. Many thanks L Lloyd Duckman

Great doctor and funny too.

Great service again! Claire did a great job in helping me find glasses that fit well and look modern. Thanks!

Dr. Ng is very thorough and took time to evaluate potential issues in this emergency appointment. He's supported by a wonderful staff. Daria is particularly helpful, efficient and competent in all aspects.

I needed 1-day contact lenses for my wedding the next day. He figured out my prescription from my eyeglasses and gave me three pairs of 1-day lenses as close as possible to my prescription for free! He then congratulated me on the wedding. Great service and nice people!

I saw Dr. Chen for an eye exam and found her to be very thorough and pleasant. They were able to accommodate a same day appointment and offer direct billing which is great! Would highly recommend this clinic. I also had a great experience picking out glasses at Kim’s optical which is on the lower floor. The opticians there are very friendly and willing to help. Overall the entire process was very smooth.

when i gave my glasses to them to change the lenses, they bent a part of the frame of my glasses. When i later complained, they said i was the one who bent the frame. How ridiculous.

I ordered two pairs of glasses from Vision Care Optical on Bayview and am extremely disappointed in the after sales experience. The consultation went just fine. Betty is a sweet and polite lady. I had asked for two pairs one Transitions and one Polarized for two frames that I provided myself. Betty suggested getting AR and anti scratch coatings which I agreed to. When I came back later in the week to pick up my first pair I noticed that the screws were stripped which I immediately pointed out to Betty. Betty blamed the lab that she had sent the frames to. Citing that they most likely had students working on my order. Not really an acceptable answer as that is between her and supplier. Betty made no apology nor any attempt to make things right. On my second visit to pickup my sunglasses Betty asked how I liked the glasses and I brought up the issue of the stripped screws again. She gifted me a small bottle of lens cleaner and a keychain screwdriver. Not really a solution to my my issue but at least she tried this time. I decided to let it go. Yesterday was a bright and sunny day and I decided to give my new polarized glasses a go. To my dismay I noticed a lot of bounce back glare. So much so that it made wearing my polarized glasses pointless. I called Betty today to inquire if any coatings were applied to my sunglasses and was advised that she never orders AR coatings on any polarized lenses and I had been the only one to have complained. Betty asked to call me back after consulting with the lab to see if she could return them under warranty. As I waited for Betty's call I decided to do some research and discovered that an AR coating is almost universally recommended for the backside of a lens just to prevent the very issue that I'm experiencing. During the callback I relayed the information that I had gather and Betty became very flustered and defensive. I had stated that tight wrap around sunglasses like Oakleys wouldn't have had the issues that I'm experiencing and that frames such as the ones that I had should have had an AR coating applied and or at least strongly suggested. That is when Betty went on a rant about how it is not possible to get certain prescriptions in wrap around glasses and that she order AR coatings on my Transitions lenses. Betty also mentioned that to get the coating it would have been an extra $100 which I replied that's fine. If I had that option when I picked my lenses I could have made a different choice. Over all I am very disappointed in my purchases from Betty. I am now left with a pair of glasses that will most certainly give me issues due to the stripped screws and another pair that is completely useless as it fails to preform it's intended function.

Dr. Chee is definitely someone I trust with my eye health as I've been going to her for 20+ years. She's thoughtful, careful, kind, patient and most importantly, incredibly thorough. She never rushes through the exam, ensures that you understand everything prior to leaving and our non-eye related conversations are always enjoyable. Eye health is incredibly important and I would highly recommend Dr. Chee for anyone looking for a kind, patient and knowledgeable optometrist.