Windows

Over 9 weeks later, I finally have a new window. Originally (Mid-September) Ken, the owner of the company, visited for a quote and told me it would take 2-3 weeks, so I signed off on ordering the window. Over three weeks later of not hearing back, I called and sent an email on October 5th. They got back to me letting me know that they'll install the window the following week. The end of week four comes along (October 12th), two employees show up and let me know they ordered the wrong window and that they'd contact me next week. Mistakes happen, but 3 weeks later (November 2nd), I send an email asking when I could expect an installation. I heard back the next day where it just so happens they were supposed to receive my window that day, November 3rd. But unfortunately they said that it wasn't shipped on that week's order and I'll hear back the next week. Having not heard back by Saturday (November 11th) I sent an email asking when the installation would take place. I got an email on Monday (November 13th) and finally got told it would be done this week. Now, Friday November 17th, this nightmare is finally over. This one be a one star rating if it wasn't for how nice the two employees were, the two who installed the window who I had only spoken to previously on October 12th when they arrived and apologized that they had the wrong window. Ps, they still had me pay full price and blamed everything on their distributor and said they were "just as upset" as I was. I would have never signed off on ordering the window over nine weeks ago if I knew how terrible the service would be.

Excellent service. My ceramic glass replacement for a gas space heater was completed while I waited.

We got them to do 2 basement windows and a sliding door, the resul was: I wouldn't recommend them to anyone, if you want a crappy job, you can get it way cheaper than what they charge you. They didn't review what they got from manufacturer before installation: sliding pane on both windows were off-square, after a visit from the manufacturer, a much back and forth and a new sliding pane, we decided to leave it because it seems the problem is neither the manufacturer, nor Beingessner, knows what a square corner is. The door was bowed at the sides and top after installation and when we asked for a correction, we received answers like "it is within standards", and that was repeated for every defect pointed to them, it seemed like a very handy excuse, but what they failed to mention was "what standards?", the only ones I can think of are those ruling poor quality jobs. A re-toothing was paid as part of the door installation, even that needed a re-work. They are window wise certified, I failed to see how is that possible, maybe their contributions are too "significant". We had to review their work over and over again and ask for corrections, at one point they even said that the issues with the door was because the floor was not leveled, funny thing is: surprise, surprise.. every level tool tested on the floor in front of the door and even before the door was installed (different sizes and types, even the laser ones) was giving a floor perfectly leveled, (our house was built in the 60's) and they were running out of excuses for the crappy job they were doing.

best prices on energy star rated windows there North Star Window. they also had some dated parts to repair damage to my old siding.

Always friendly and helpful

High Quality Workmanship, I am a home builder and RMW is one of the partners that we use. I also used RMW on my rather larger custom home, and the quality of work, not only what is visible upon completion, but the work behind the finishes was top notch. Jeremy and his crews are very helpful, and professional to deal with. Definitely would recommend them to any of my friends or family.

Within a few days of calling, I had a return phone call, an appointment and an estimate in hand. It was very fair so I contracted with Window Factory Outlet. They made every window to order within the 2 week time frame promised and caked me for an appointment to install. They worked with my schedule and arrived on time both days. The installers were friendly, professional and got right to work. My windows fit perfectly, as did the door I also purchased from the company. They cleaned up beautifully after the work was complete, tested their work and showed me how to use the windows. Flawless from start to finish- I highly recommend!

Walter does an amazing job. Great attention to detail and even cleaned our tracks. Super friendly! Definitely would recommend.