Flooring

I am a recent New home-owner and I am so pleased to write my first ever review for a company that I feel truly deserves it. Initially, My builder sent me to two other Flooring stores in Southside. I was Driving back with the final selection completed from the last store and noticed Payless wholesale Flooring on 50th street. I didn't wanted to go in at first but Something about the place just got me attention. I was Greeted by a gentleman named Peter, he was very professional and helpful in all aspects. Upon chatting with him I was sold on his knowledge, products and friendly advice; this is what I call customer service, last two places were in a hurry to show me only few choices and wanted me to sign on the contract. Finally, convincing my builder to go with Payless Flooring was a long process, cause they were use to the other two Flooring companies for years. After purchasing their services we had nothing but amazing results and friendly and professional help along the way. The quality of the install and final results were nothing but perfect. I will always be sending out amazing recommendations for this company and for Peter and his amazing service and all the guys that work there for there quick, professional services and making the client's project as their own. My builder is so pleased with their products, price and Installation teams, they have started to use them on all their current projects and I feel they deserve every bit of it. Thank you again Payless Team for your Services.

A smooth efficient process from start to finish. Tom was absolutely great to work with, as was your installers! A smooth efficient process from start to finish. Installers arrived on time and completed the install in a timely manner. Leaving the area finished beautifully. Would definitely recommend your business.

Wonderful service. They came to me with carpet samples, I picked the one I wanted, very reasonably priced, once we made the decision carpet was ordered, delivered and installed within a week. The installers were wonderful, quick and very friendly. Had the job done in no time at all, cleaned up and left no mess. Would definitely recommend them and would personally order from them again.

We recently hired Innovative Flooring in Exeter to install several hundred square feet of beautiful Vinyl Flooring in our bathrooms and entries. At the same time we also had almost 1000 square feet of Berber Carpeting installed as well. Darryl came out previously to leave several samples to assist us in deciding what profile we wanted and to do an accurate measure-up of how much of each we needed. GREAT CUSTOMER SERVICE! Soon after we made our choices, Darryl's Installer came out to install the vinyl and carpeting. He did an awesome job and and was very friendly and highly skilled at his trade, we have had many comments on how our floors look so amazing. We would highly recommend Innovative Flooring. They have a great selection from which to choose, and their Customer Service is second to none. We had them back to lay a sub-floor and hardwood profile vinyl flooring in our dining room and it looks so good, many of our guests think it is actual hardwood flooring, but far easier to clean! Great job guys, keep up the great work! Warren and Lori McCoy

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Very friendly, professional, affordable, and timely. We hit a minor snag with flooring subcontractors - they did not leave our baseboards in the same condition as when they started - but the day after we talked with Capell Flooring, Justin was out the next day cutting, replacing, and painting all the damaged baseboard himself! Another plus - Matt personally returns all emails within 24 hours (usually much sooner). Such a good experience - we will use Capell again for any flooring needs!

Great service! Very professional and awesome prices! We will definitely be using creative carpet for our future jobs. Thank you Brian for your extraordinary customer service.

I went to this carpet place, had them come out to measure for carpet,,, made a deposit of half down and had to them order carpet. A month goes buy no replay back , called waiting on supplier , another two weeks no replay, stope buy to find the place closed ,,, tried calling ,e mail , taxed NO replay back at all. If any one know the owner or has a contact number please let me know , need the information to take them to court to get my money back,

Great customer service, very friendly, responsive, timing and quality of work was perfect. Bought carpet from Lowes to use as large area rug. These great folks bind the edges. Absolutely perfect finish..!!! Saved $$$ hundreds doing it this way... And these guys made it possible...

Great service !

JJ has great floor people. They are just finishing a ceramic job at my place and it looks amazing. Definitely recommend!

I recently had Chad and Total Flooring install carpeting in 3 upstairs bedrooms and hardwood on the main level of my home. From the beginning until the end, everything went seamlessly. I was very nervous about a few loose pieces of plywood in my sub flooring, Chad assured me that it wasn't a problem, and that they run into that a lot. When the old carpeting was pulled up, they screwed down the plywood and the squeaks are gone. We went with the Smartstrand carpeting and Mullican 5” wood and it looks, feels, incredible! Everything that Chad promised was delivered. Alex, his hardwood installer was on time, fast, and did an incredible job! We have open steps and they look great with the new wood! I couldn't be happier and will definitely recommend Total Flooring to my friends and family!

In July, we bought a brand new floor for our master bedroom. First the quality of the floor was lower than the one they exposed in the shop, then after 6months, it's full of brown stains due to humidity...they should have adviced to add a protection against humidity...like another seller told us to do (we should have listen to this seller!!). Overall, I'm very disappointed. I paid a lot, for a low quality, and I have to do it again 6months after!