Flooring

Number out of service

If i could give this place a 0 stars, I would. This company has given me and my family the worst customer service experience I have ever encountered. I recently moved in to my house and heard good reviews about this place from the other City I moved from, boy were they wrong. I don't even know where to begin, I guess I will start by saying the "owner" is no where to be found, every time I made a complaint he was never there (what a coincidence). Paul, the salesman was absolutely horrendous to communicate with as he hung up on me multiple times when I tried explaining what was wrong with the job that was done. The installers showed up in the afternoon (if they bothered to show up that day) unannounced and just knocking on the door without a warning. They come over smelling of bad B.O and stale cigarettes, the job was never completed and every time they magically show up the work they manage to do is sloppy. I still have not had the job completed and its been several months. I now have to hire someone else and pay money out of MY pocket for a professional to fix the mistakes they refuse to accept they did. OH AND TO TOP IT ALL OFF, when I confronted the store about the installers doing a terrible job, I was told that it was MY fault. Great customer service skills. I would never recommend this company in a million years, I would rather do it myself for the kind of money they charge. My time has been completely wasted and so has my cash. I'm not a very hard person to please and am very friendly to get along with, I never write reviews but this one was such a terrible experience I have to warn people to stay away at all costs.

We installed new Innovia Carpet and some super thick Vinyl Laminate in Grey…looks amazing. Very Nice. We like their Hardwood Selection. We will be back :) Shane really knows his stuff!!!!!

Sitting outside of your store as you say on here open until 6 and already closed at 345. Maybe change your hours as you just wasted our time.

I would recommend Twin City Tile Company. From start to finish it was a pleasure to work with everyone, they were courteous, efficient and professional...everything was on time and on price....I want to say a special thanks to Paul, John and Brian and the young girl in the show room that was very helpful....Everything went smoothly and according to plan, and we are now enjoying our new floor.

Isabella was amazing, great customer service! I would definitely use them again.

We have worked together on a number of projects with Caliber Sports and their service, commitment and professionalism has always been top notch.

Very good flooring store good customer service

Definitely would recommend these guys to everyone! Give them a call and see why I say that. Very friendly, clear, awesome price, and straight to the point. 5/5

Brutal! Never ever using them again, and warning anyone else doing a reno to avoid this headache! -they held my order at their warehouse for over 3 weeks without calling me and then lied about it. -gave me the wrong measurements which screwed up my order (1 box of corner stones should cover 10 linear sq ft, when in reality it barely covers 6). -Multiple pieces arrived broken and chipped and they wouldn't do anything about it. No refund and no exchange.

Just wanted to give a head's up to any other people looking for reviews with this disgusting company. They were initially very friendly and helpful at first in september 2017 , I wanted to get new floors throughout my home and I wanted to support locally and heard a few good reviews from a few people. They suggested vinyl floors throughout the home due to having children and being easy to clean and waterproof. I was told they don't glue down the floor anymore that's it's looselay , which I questioned several times because my parent's vinyl floors were glued on and most vinyl floors that I was aware of were glued, but they insisted they were loose lay , and the contractor they used insisted that was true. My instal was suppossed to take 3 days to complete but ended up taking 5 DAYS, which with a family is a big deal to have basically your whole house in a disaster other than the bedrooms, the reason for it taking so long they constantly left to start other jobs inbetween mine.. I thought when you start a job you finish it not leave your customer hanging longer and having to move everything around and have so much clutter ! Regardless the install was complete , everything was all great finishing up our renovations in the fall, then Dec/Jan comes and staples, yes , long staples start coming up through my brand new vinyl floors that I paid $3000 for ( may not seem much to some people but to me, $3000 is alot of money ) , and ripping through the floor sticking out, first it was 1 then 2 then 6, 10, 12, 15 we kept hammering them back down and they would keep popping back up . To step on them hurt more than stepping on lego as parents would know how this feels, I was worried my kids would get hurt, and was very frustrated my brand new floors hadn't even been installed for a year and already experiencing problems in my dining room section of floor. Why did they treat me like this? because I'm young? because we are fairly new in town? Because I was too nice to all of you and patient until I had enough of being walked all over? nice reputation you have built , I will NEVER EVER recommend your service to anyone and tell them all what transpired including your horrible customer service skills . After telling some people in town about my experience they informed me Crescent flooring USED to have a good reputation from the previous owner, but since Richard took it over it's been terrible I wish I had known this before hand it would have saved me money i'm sure and lots of stress, grief and sores on my feet !! Everyone is entitled to whoever they use for their business in renovations but this is my warning to you , beware !! because I'm sure my $3000+ for the floors would have been alot better using another company from even the falls which is sad when you want to support locally . Good luck !to everyone else with your renovations and hopefully they go better than ours did