Home Nursing

In most cases the nurses that come to look after my father do a wonderful job, and are kind, warm and very good at their jobs. I appreciate everything they do. In all honesty, there has been one or two over the last year that I would not want to see back. My complaints are that up to about 2 months ago, we had the same nurse or two coming regularly, and were here usually in the morning. Most weeks we would get a call from the nurse coming, and would know what time of day to expect them. Things have changed and the last two months, don't think we've had the same nurse ever. My elderly father who has his personal needs also looked after, is so uncomfortable with a new nurse every week, that he comes up with excuses not be have his help bathing, as he explains, he finds it tough to get naked in front of a new woman every week. The other complaint is we never know when they will arrive. Last week it was 4:00 before anyone showed up, which means we sat at home all day waiting for someone to come. The nurse who did come, was one of the old regulars so that was great, however, she was not the nurse who was scheduled to come and that is why it was so late in the day. Today here it is almost 2:30, and we have had no contact from a nurse, so we wait, tried to call the office but went to voice mail. I understand the weather could be in play this week, but a part of me thinks that is just a handy excuse. So we play the guessing game.........who and what time today?

I found this information on their website. Specialized Dementia Care A concept of living in a small intimate homelike environment, especially for people diagnosed with Alzheimer’s disease or other types of dementia. A safe, secure, stigma-free environment where the symptoms of the illness can be addressed in an empathic manner. Alzheimer’s disease and other dementia are not restricted to the elderly. That is why long term care institutions are not the ideal place for most people living with such a diagnosis. Early onset Alzheimer’s is on the rise, therefore it is important that accommodation is available so as to match residents with similarities, for example: age, stage of illness, hobbies, etc. We promote the dignity and self-worth of all our residents, and strive to assist each person so they may enjoy and have an excellent quality of life as defined by the residents themselves, both individually and as a group. We encourage resident and staff group discussions and decision-making. Residents have access to all areas of their home, and self-determination in activities, socialization, and food preferences. This is by no means just a care giving facility. Providing Care From The Heart We promote the dignity and self worth of our clients and strive to assist each person so they may enjoy and excellent quality of life. Organizing each aspect of our clients lifestyle, supporting their need to maintain independent living. Alzheimer’s & related dementia's robs the afflicted person not only of their precious memories, sometimes challenging behaviours appear. ​It also has the potential to dismantle entire families. We help families cope with the tumultuous transitions, and difficult decisions, helping them to understand that there is no right or wrong. Trust is most important to all of us, therefore we maintain good lines of communication and information systems with family members.​ Though it is difficult, we have to realize, that because of the way some of these behaviours can manifest themselves, appropriate, alternative accommodation must be found, "a place they can truly be at home "Through innovative & engaging activities and therapies, we strive to keep our residents enthused, hoping to preserve some cherished memories and cognitive skills. Important Key Points Restraint free policy means, No chemical or physical restraints are use within our homes.​ ​​Committed to providing quality care to the communities we serve. Maintaining high standards in our care homes. ​ Committed to providing a person centered service, relating to each person individually & holistically.​ We understand behavior is a means of communication.​ Advocating a responsible staffing ratio to ensure quality care. ​​​Our staff are diligent, experienced & qualified. ​Staff are selected for their empathy, humility & Integrity. ​ True carers which strive to exceed industry standards, going above & beyond the call of duty. ​Our staff have their ​criminal background checked & are Insured and Bonded. ​First Aid Certified ADOD Certified.​​ Our care co-ordinator will develop a Personal Care Plan especially for you. ​Each plan is personalized to suit your needs.​​​​​​​​​

The staff are great

The staff is wonderful and work very hard to make this facility comfortable for the residents. The owner, Paul Macdonald, and some management level employees need to show more compassion for those living there.

my nanny goes here and they take really good cacre of her there

Good