Home Nursing

It's great

This location does not keep up with maintenance of the building / grounds.

My dad has called "The Georgian" home for almost one year. The move was transitioned easily due to my Dad's positive attitude and the wonderful team at Chartwell. The staff can never seem to do enough to help the residents, from the friendly smiles from Katerina at reception, to the wonderful kind dining staff, to Robert's great laugh and wit. My dad is happy, well fed and loved by many in his new environment of friends, all making this huge step in life, easier for our family, especailly Dad. Liz

The staff seem to be very caring...the place could be a little cleaner to be honest. The rooms are still 4 to a room which is to much but hopefully it will be upgraded soon. Need to have a better system in dealing with residents that are aggressive to other patients (there is one in particular) other then that I think it does the job

I had a amazing experience as a student psw the staff were amazing on the home area that I got to work on for sure will be applying in enjoyed working there

very nice

Wonderful staff wonderful care

Anson Place has been nothing but AMAZING for my Mom and Grandma. The staff and administration are great and have even checked in with us to make sure that my Mom has been settling in. The food is great and the services they have provided are so great. This is a great choice for a retirement home.

Love working there.

Im so happy my mother is here, and there was a person who kept sneaking smokes in to the residence to her mother, and wow did the staff stop her from doing that.. Im SO HAPPY THEY TAUGHT HER THE RULES

The team at Gold Cross Healthcare is one of the best out there and would definitely recommend others to use their services as well as be a part of their team. It is one of the few organizations that really provide client centred care with the most professional staff. The team at Gold Cross has really helped me when I was a student and now as a new graduate as they foster educational growth for staff - which helps maintain best standards of practice in the care of clients. Opportunity to learn is not only open for staff but to the community as well, from offering first aid courses to possibilities for community integration events. Both Joanne and Jackie are extremely approachable, never has it been an issue to bring forth a concern to them and become involved in the care that is being provided. Not only are they personable, they go above and beyond by reaching out to help further my career in the health field. The expertise that they provide is truly inspiring as they do not hesitate to jump in to assist staff providing front-line care. I could not have asked for a better experience with Gold Cross Healthcare.

The experience with ParaMed has been TERRIBLE. My mother has ALS and this company has made home care unnecessarily stressful for both my mother and us as caregivers. We have experienced some PSWs who are professional con artists and try to get money and items from my family. I even caught this person snooping in my purse and used my phone charger without my permission. ParaMed was informed but this person was not fired which is disgusting. 85% of their PSWs don't know how to provide basic care necessities such as simple diaper changing or a proper bed bath. Us as family members have had to train their PSWs on how to change a diaper and then they need repeated training or have responded, "if you don't like how I change a diaper, you can tell my supervisor" meanwhile this person had feces all other my mother, the bed, the cleaning wipes. Then walked out and said, "you people". This person was not fire, again disgusting. If they do a bed bath, 70% of the PSWs do a lazy job . We have requested not to have a man change my mother's diapers or provide bed baths as that is against my mother's culture as a British Canadian and it makes her uncomfortable. We have a very friendly dog who is also low-key and generally goes to bed while ParaMed staff are here. Having a dog as part of the family is our culture and she is a part of the family for which we have asked to have people that are comfortable with dogs. We don't want someone causing problems and further stress in the home by overreacting or behaving badly. I then received a harassing phone call from their new supervisor Tammy. She began the conversation saying, "is this Rachel, you're the one I want to talk to." I found her tone beyond assertive. She then proceeded to say if we want care we can only have a PSW who doesn't like dogs for which we have to put her away or a man. That is our only option. I said you have an overabundance of PSWs that is not true. She said no that is your only option. I said no and we have the right to choose who we want and we have the right to refuse care if someone doesn't like dogs. The supervisor then began baiting me, "So you're refusing service? So you're refusing service?" I said, "no I am simply refusing someone who doesn't like dogs or is allergic to dogs. I cannot control dander and I do not need someone bringing their personal problems into my home and creating unnecessary stress. My dog is very gentle and to lock in a room she will keep barking as she doesn't understand and we need calm. We have enough problems and don't need stress as my mother is dying from ALS." Then after almost 2 years I receive a phone call again from this new supervisor, Tammy who says she just learned her PSWs have been feeding my mom at dinner time. I said that was correct. They have been for almost 2 years and that was organized by the CCAC in the hospital, Joseph Brant and the company Paramed took over from which at that time was Revera. This new supervisor who is clearly harassing us now as this is the second time she has tried to bully me over the phone said well we can't do that now. I said fine don't bother sending them at night anymore then as your PSWs don't do anything else. That is the only thing they do at night. You can just send your morning PSWs as all they do is give my mom a bed bath. Guess what this power tripping supervisor did? I'll bet you can guess. She tried to also cancel the morning PSWs to spite me and try to force me to capitulate. To be fair to the 2 PSWs we have in the morning now after almost a year of having terrible PSWs are excellent, but it took a long time. Their names are Sue and Sury. It is unfortunate these 2 professional ladies have aligned themselves with such an unprofessional and terrible company. The fact that CCAC recommends this company to patients in their because their cheap is disgusting. We pay enough in taxes that we should not have to tolerate any of this behaviour. It is time to get rid of CCAC and let Paramed see how far they get without the referrals from CCAC.

I have an open wound that needs to be packed every day. My regular nurse during the week is concerned about it to the point where she requested it be looked at by a wound care specialist. I have been waiting around all day today, Sunday for it to be repacked and re-bandaged as per instructions by my surgeon, and I am told that the weekend nurse yesterday, who has seen me this one time only, suggested it only needed changing every other day, and I am only finding out about it now. No one bothers to tell me, nor do they follow the instructions of my surgeon. Is this so they can book off weekends? Or is this a scam to charge for visits not done? I am being told that a nurse can make such a recommendation, contrary to my doctor's orders, and my regular nurse's concern where she made a recommendation for a wound care specialist.

They are a great company to work for and with. They care for their employees as well as the care provided for others. I appreciate this team so much. I've learned a lot from this team as well as the people I've cared for.

I have an open wound that needs to be packed every day. My regular nurse during the week is concerned about it to the point where she requested it be looked at by a wound care specialist. I have been waiting around all day today, Sunday for it to be repacked and re-bandaged as per instructions by my surgeon, and I am told that the weekend nurse yesterday, who has seen me this one time only, suggested it only needed changing every other day, and I am only finding out about it now. No one bothers to tell me, nor do they follow the instructions of my surgeon. Is this so they can book off weekends? Or is this a scam to charge for visits not done? I am being told that a nurse can make such a recommendation, contrary to my doctor's orders, and my regular nurse's concern where she made a recommendation for a wound care specialist.

Beautiful place for me in a few years