Home Nursing

Beautiful facility, caring staff, excellent food. All around good place.

I'm a staff member at a retirement home and my residents get private caregivers from Carepartners on a daily basis. Most of the time, their employees don't show up and 4-5 of our residents do not get their care done. In a retirement home where there's only 2 staff on the floor, do they expect us to get these residents care done?? We also have our own jobs to do and WE DO NOT GET PAID EXTRA for doing their care hence the whole purpose of having "private care" from them. They did not even bother calling the home beforehand that no one will show up. They just deliberately assumed that the home will find out by ourselves. Very unacceptable and unprofessional of them to leave all the work to us. I called them and complained, and their excuse was, "We are sorry and trying our best to replace who didn't show up. We'll give you a call when we do." They even suggested that I should start making phone calls to get a person to come in. I do not work for them and why would I do that??? It's their job to replace their own people. Hours later, when it's time for residents bedtime care to be done, still NOBODY showed up, not even phone calls received. They should be reprimanded for this because to my residents that is neglect.

I have had a great experience with nurse next door -( St Catharines). Their services have made a huge difference for us as they have enabled my mother (89) to stay where she is rather than move to a nursing home. For the past few months we have had a PSW from Nurse next door visit my mother twice a week. The people have been fantastic, and most importantly my mother likes them and looks forward to their visits. When my mom has had an upcoming appointment on her regular visit days, they contact me to see if i would like to cancel or reschedule the visit. If we cancel there has been no cost. They help mom out with whatever she is doing whether its taking her to the library or for a walk in the park, or just sitting and reading together. Everyone has been sensitive, helpful and courteous. It is also comforting to know that if my mothers nursing care needs escalate suddenly, they will be there for me to call on. Nurse next door has been great.

It's usually much healthier to let granny stay with you at home, but if you must send her away to be cared for by others this is a quiet place to be. Check out the treed area in front. Plenty of activities and some outings available.

Just spoke with the receptionist who was incredibly rude who hung up on me THREE times before I could speak to someone about my mother since no one is showing up for homecare. Receptionist staff should be offering the callers help, not attitude. Hopefully this isn't indicative of all your receptionist, Niagara ParaMed.

I've known the current owner of Home Care Assistance for more than 20 years. The dedication and compassion he brings to Home Care Assistance is undeniable. Anyone who is served by his professional team of highly experienced caregivers is indeed very fortunate. I highly recommend this company if you're looking for the right kind of care for a loved one at home.