Home Nursing

My parents moved to Deerview almost 2 years ago from another retirement residence in another city in order to be more centrally located between their children. In that first year, our family was not very satisfied with the management of the property. In the meantime my mother had become terminal so a move was not a possibility. However a new general manager took over during the second year and I can honestly say that we are so happy that we kept my father at Chartwell Deerview. The leadership of Parry Lawrence (the new GM) has made all the difference. There is a sense now that the staff work together as a “team”. Complaints and/or suggestions are actually now being heard and followed up on. We have also been very impressed with the support, genuine concern and follow up that my father has received since the recent passing of my mother. Parry is also encouraging both the engagement of residents and community building through quite a few new activities and entertainment. We are certainly assured that under the direction of this new management team, that we have placed my father In a most supportive environment in which he can age with dignity and that we can expect the care that most families wish for their aging parents. Kudos Chartwell!

The car in the picture is abandoned more than a year. It occupied a parking space and nobody pay attention. at least remove this garbage. The plate is expired too. If I park outside one night I will get a 40$ thicket and nobody ever noticed this car is there for such a long time.

Adorable

I have been to the clinic several times now (for different reasons) and have always been treated in a helpful and professional manner. I am diabetic and last time I went to Glenda for a foot treatment. I am getting old and my obesity and neuropathy makes it hard for me to work on my feet. She cleaned and trimmed and treated my skin and gave me advice on foot care. I will definitely go back for a periodic checkup

Great place, my aunt loves living there.

If considering Vila Nova for a loved one with Alzheimer's or Dementia, make sure that you are asking the right questions and investigating thoroughly before making a decision. This retirement home does not have the resources or Alzheimer's Memory Care as noted on several websites including a Place for Mom. There is a lack of communication between staff and management which makes it difficult for residents and family members. Management will tell you what you want to hear when seeking a place but things change quickly once you are there. Also, make sure that there is a proper cognitive assessment done on your loved one so that they are aware of what is required to properly care for the person. Management has trouble being collaborative with other Health Services that come into the home, a lot of conflict which also makes it difficult to provide the care that your loved one requires. It is important that you have everything in writing as stories seem to change consistently. There is also a lack of confidentiality between management, staff and residents. I will say that the staff is lovely, friendly and always willing to help. There just isn't enough of them to properly care for different needs as noted.