Home Nursing

Mom entered Hillcrest in Dec. 2009 and passed away last week. During her stay, she grew to love the staff like "extended family". We chose to have her stay at Hillcrest during end of life for palliative care. At every level of service she received exemplary care. The staff treated our family and our Mom with compassion and genuine love.

On behalf of everyone at Team Jordan we want to give a big shout out to the team of Chartwell Tiffin for hosting our “Wine Not Give” events. This has been a smashing success for our community and we are grateful to the efforts of the Chartwell Team for bringing this idea to life. Not only is the facility beautiful and welcoming (and sooo cozy), but the little touches from Kimberley, Paul, Ashley, Ruthanne and Jason bring a smile to everyone around them. There is a warmth at Chartwell Tiffin that is felt the moment you open the door. We cannot sing your praises enough – thank you!

Clean. Caring.

The food continues be mediocre at best.

Hard to get in but nice place

A lot of things to do day trips live music

Friendly caring staff.

My mother is in Amica in Thornhill. Though the care is fairly decent and the people who work there are very nice (most of them), the meals are downright disgusting. The variety is slim. The food is often over-cooked, dry, bland, flavourless and downright unappealing. Even though the residents have complained, management is not doing anything about it. It's really sad that a company that is charging so much is not feeding their residents well. We are in the process of looking for another home for my mother and hopefully can get into somewhere better.

Best customer service and amazing, well experienced staff!!

Long standing reputation.

CBI provides my homecare one night per week. When my PSW went on vacation for 2 months, a replacement was not found and I had to go without. The attitude was "tough luck". I eagerly awaited my PSW's return but they forgot to put her back on my schedule when she did return, so I went an 4 extra weeks without care! I was promised a follow-up, but my manager never contacted me, even though I left her 3 messages. My manager Tresha Singh was very adamant about meeting me and meeting my needs, but once she did her initial consult (check), she never communicated with me again. Now, CBI has informed my social worker that they wont be servicing me past tonight. Well, my PSW didn't show up tonight either. In the past they have sent PSWs who didn't know what a refrigerator was or where to locate it (she thought it was in the bedroom whilst she was standing right in front of it in the kitchen). PSWs like that cannot provide care if they can't even find the fridge, let alone pass you what you ask for from within it. I'm a bed bound person living alone. Counting on CBI is a sure way to have your quality of life and lifespan deteriorate fast. They should simply give a euthanasia option instead of suffering clients like this. It's reprehensible.