Home Nursing

Great staff. Nursing my Mom back to health.

Very clean place to live . I visit my friends mother. She is very happy in her new home , quite an adjustment leaving her home n husband . She receives weekly visits from friends & family. The staff are all friendly and take their jobs seriously. Having everyone interact at meals, Crafts and Games are done during the day & Baking on wkends with the help of staff of course. Hair salon is available on-site also. The staff treat you like family here, very nice place I think .

Our business Heart of the Matter/Senior's Move has worked with Chartwell Terrace on the Square for many years helping to move seniors into their new home. Amanda and staff have always been welcoming, friendly and accommodating in every way. The resident spaces are well organized to suit a variety of needs. We look forward to connecting with the staff and residents each time we are in the retirement residence.

Before applying for a position as a "Recreation Therapist" I always like to know more about a company that I hope to work for and I have to say... I read some absolutely wonderful things about this organization. It was very uplifting to read through the organization's information as a person in the service industry.

We have 3 family members at the Arthur location. The shortage of PSWs is alarming. The existing staff are overwhelmed & the care of the residents is suffering. The cleanliness is non existent & patients are being ignored. Its very unsanitary for workers & residents alike. Please do something to fix this situation. I will continue to deal with the ministry about this.

Please don’t put your family here.

The staff are very good, friendly, kind and caring. The food could be a little better and perhaps more activities but unfortunately they are tied down by the actual owners who seem to want to run this place on a shoestring. But Michelle, Katherine, Kim and Gwen and Teresa are just great and we thank you!!!

Great nurses and physical therapists

Care Partners Physiotherapy Care Centre Experience Comments In November 2016, at 46 years old, I fell stepping up a set of stairs and badly injured my left knee. This knee has been problematic since my pre-teen years. My son drove me to the hospital, x-rays were immediately taken and the emergency doctor referred me to Dr. M. Snider. As such, I became a candidate for Total Knee Replacement and following a long wait I received the procedure in March of 2018. Even with very expensive ($1750) custom bracing and medication, my pain increased daily and my ability to walk, sleep and work became an enormous hurdle. Stairs were horrifying and I would avoid them at all costs. As I waited, I began to also struggle with my emotional well-being. Feeling very depressed, sad, and everyday more hopeless and less attractive. I gained weight. I was unable to travel with friends on a once in a lifetime trip to Europe as it required so much walking, so I lived her vacation through my friends posts and videos on Facebook. I just wanted to just hide under my blankets and become invisible. Finally, I had the procedure. My experience at Grand River Hospital was excellent. The efficient nurses, excellent surgeon and cheerful support staff made me feel very cared for and well attended. I truly appreciated the physiotherapists who worked with me at the hospital, showing me the initial exercises, preparing me for the work ahead and providing the information to book follow up physiotherapy at Care Partners on Dutton Drive in Waterloo. From the initial appointment at Care Partners to beginning therapy, I really began to see the light at the end of the tunnel. I was so truly excited for the opportunity to walk properly and be well again. I really looked forward to coming to the centre to learn more exercises and become stronger. The circuit style approach was so good for my mental well-being, as I was able to share the pain with others experiencing the same, as well as the laughter, support and comradery of the other patients. Every week I would come in, better of body and better of mind. All the staff at the Care Partners are fabulous. From the smiles at reception to the therapists. The first time I walked up and down the stairs and Care Partners, one foot after the other, I began to weep. I was so happy. Right up until the moment I actually did it, I had been completely terrified. Cindy saw that and gave me words of encouragement and congratulation. Her words are still singing through my ears every time I now confidently approach a set of stairs. The true STAR at Care Partners to me is Cindy. Her infectious smile somehow makes it easier to do the physical workouts. Her words of support and her pushing me… just that little bit harder every time, has made me stronger every day. I loved coming into the centre to see Cindy and listen to her positive comments on how much better and far I have come. She quite literally did teach me how to walk properly again, and I feel wonderful. I am looking forward to a wonderful summer and my future with a “spring in my step” and a new outlook on life. Thank you, Cindy and Care Partners! Sincerely, Elana Gibbs.

What a wonderful long term care facility. Great knowledgeable staff. Quiet area, nature all around.