Mortgage

Very poor customer service. Tania needed some information from me, when I got the information to her that same day, I even phoned her to make sure she did receive it, didn't hear back from her until much later the next day. In one f our phone conversations, I was actually hung up on. She phoned me back later telling me "sorry" she didn't mean to. The kicker?? I was quoted a rate and stated that the closing date would be in 90 days. Unbeknownst to me, to get that certain rate, I would have to close within 60 days. NOT 90. Yet she only told me that after I got in contact with her to confirm that rate. And again, this was 3 days after the last time we had chatted.

Quick offer review was much appreciated!

Absolutely Amazing!! I emailed Joel after I had just got a denial from a bank and just thought i would try to get some advice on what my next steps would be to get a house. I honestly didn't expect to even get a reply because my credit is not great. That was about a week and a half ago. I just signed a contract on a house last night. ONLY because of Joel Lobb. He even worked with us throughout the weekend, which shocked me. Best decision I have ever made. THANK YOU SO MUCH FOR WORKING WITH US THROUGHOUT THE ENTIRE PROCESS.

PERFECT! Lana is fast, accurate and on top of her game!