Optometrist

Great place. Amazing service. Everyone there functions as a team. Very pleased with the level of professionalism and customer service. Keep up the great work Dr. Smit and staff. Thanks Jenna for helping me pick out my new glasses.

I have read a few negative reviews here and I honestly feel that the negativity says more about the reviewers than about Dr. Gillam and his staff. My family and many extened family and friends have been going to Dr. Gillam for well over a decade and we have always had great service. Dr. Gillam has always been honest with me and we have never been pressured to get glasses; even when we need them. I have a mild astigmatism, that is helped with my glasses, and it changes every few years, but not enough that I necessarily need to get new glasses; unless I want some. The accusation about Norma trying to scam Blue Cross by direct-billing them for their portion is just a blatant example of defamation from a customer who seems to have had buyer's remorse and decided to try making an honest employee look bad for doing her job properly instead of taking responsibility for his own decisions. I highly recommend this office.

I made an appointment two weeks ago and arrived ½ hour early to my appt today. The office was closed until 11 because of a little snow. I made it in, but apparently the staff couldn't. Why not make a phone call to inform your clients? VERY poor service. I waited an hour and a half thinking that all appointments would be honored. No such thing and not even an apology - just a receptionist bounding off the walls with anxiety saying she'd have to reschedule and it would be out three weeks. Very unprofessional. Very poor service. Would not recommend this business to anyone - associated with Pearl Vision in Truro Mall.

Paid extra for scratch proof lenses, scratched within 3 days. Shady sales tactics and impolite employees.

Been coming here for years and loving it! Really friendly and helpful staff. I have been in for small adjestments to glasses and twice when I had things stuck in my eye and had no charge both times. I had a contact lens fitting/consult and they were so helpful and patient with me and made sure I knew how to properly put them in and remove them. The wait is never long and they don't ever have a problem giving your prescription so you can order online or head to vogue. Never a problem going through ensurance; once I was overcharged for Co pay and they promptly mailed me a check for the difference. I would defiantly recommend this place to anyone!

these place fix ma spectacle not expensively

Excellent service and friendly staff. Very quick response time. Above and beyond the standard level of service. Highly reccomended.