Optometrist

A valuable service which directly benefits many applications. This business succeeds and produces results because the staff care about their clients. It's a powerful experience simply entering the office to read what some of their previous patients have written out of gratitude.

I was a drop in, first time client with no appointment. The staff was accommodating and were able to fit me in later in the afternoon. Both the receptionist and the optometric technician were very friendly and professional and they both provided excellent service. Dr. Rajan was extremely knowledgeable and was just as friendly as his staff. Once Dr. Rajan conducted his examination he gave me a detailed analysis of the results and some options for future consideration. I must say that I was very impressed with OpTik BouTik and would highly recommend them to anyone requiring optometric services.

Jusy ur average Walmart, nothing special

Dr. Shen is amazing! She genuinely cares about your eye health, and never rushes you if you have questions or concerns. The front end staff are always friendly and approachable. Thank you for everything you do!

This place is a poorly ran business they over book and over charge. OK so after the timely response from this place I would like to change my rating to five stars as yes I did post this for someone else and they have asked me to change it as the DR. Is really good at what he does.😎 also they did fix my wife's glasses after they where Not proper for her. also the DR. is really good with Kids.

I wish I could give negative stars. I called this Douglasdale Office 2 months earlier to inquire about vision therapy, or sports vision therapy. I was told that I would need to go into the Panatella Blvd NW office for the testing but we could have the treatment done at the Douglasdale office. I made an appointment for the testing with that understanding. A few days before my testing appointment, I called the office at Panatella Blvd to confirm this was the case (Tuesday, September 12th). I was assured this was the case. I said we would not be interested in pursuing treatment if we had to travel across town for each visit. I was assured this was correct we could have the treatments done in Douglasdale. We went all the way into the office for the testing to start the process, from the Deep SE to the NW location and were told, "Actually the treatment will not take place in Douglasdale". Super frustrated with being lied to repeatedly by the office staff.

I got my prescription and I went to buy some glasses here. After I got them, I went through a huge medical ordeal and started taking a new medication, this actually changed my prescription! I hadn't heard of this before, but my new glasses were essentially useless, causing instant migranes. I told them about what happened and they completely re-did my glasses for free! I couldn't believe this! This was really going above and beyond, and I truly appreciated this act of customer service.

Exceptional customer service and a special thanks to reception!! Made a bad situation into a positive one. Happy i switched to them

Horrible costumer service. Sent my eye glasses in to get the lenses updated. They said that there's only a 1% chance that the frame would break and that it hasn't happened in 9 years. Well they called me and told me the frame broke and I had to come in and buy a new frame. Didn't even apologize. When I tried to contact them they never pick up the phone and it's almost impossible to get your call to go through. The one time my call got through the receptionist hung up on me in the middle of trying to explain my situation to them. After the whole ordeal not once did they apologize to me. Worst customer service I've experienced and i am never going back there again.

I go to Fyidoctors once yearly and the staffs helpful. I've been there since 2008.

What a fantastic experience! Dr. Neutrals is incredible. He spent quite a while with us in partnership with some vision therapy we are accessing for our son. He was incredible with my child, extremely patient, knowledgeable and really on top of the everything vision. He is so much more the just a basic 20/20 eye doctor! We will be bringing all our children and family members here; I fully trust him and his staff! His office staff were welcoming, kind and again awesome with kids!