Windows

Ordered rake head window to replace a leaking pre-existing sealed unit in home. S.A.W & D person was very cordial and helpful over the phone when ordering. I provided dimensions and requested window to be crated for transport so I could transport over 50 km logging road. Couldn't inspect when I picked it up. When I opened crating to install window, I noticed the window had a label which indicated that one side was supposed to face outward, but that side was contrary to the information I provided. When I contacted manager, I was told to disregard the label because it was simply meant to indicate the optimum orientation for heat reflection, but it didn't actually matter that much! So then tried to install window and it wouldn't fit in opening despite me giving the exact measurements of the originally sized window. I then measured the new window and found out that one of the sealed panes was fully 1/4 " larger than its mate and therefore wouldn't fit in opening. I had to spend 30 minutes grinding window down all along the 40" length with a belt sander. What an absolute hassle! I would have been stymied if I hadn't had a belt sander and 7 spare belts available. While I was working on it, I then noticed that the sealing spacer between the panes was all crooked at the apex of one of the three corners. I went ahead and installed window and put on trim and luckily the crooked spacer was mostly covered up by the window trim. I thought I'd call the manager just to let him know that the quality assurance for the window could use significant improvement. I was simply told that there was nothing that he could do and that there is always a bit of "squirm" as the windows cure, and therefore a 1/8" margin is needed to allow expansion/contraction and the crooked spacer is unavoidable. Unfortunately I didn't take photos of all the various anomalies that I encountered. From my experience photos probably wouldn't have made a difference anyways. What did I learn? Inspect product before driving away with it, and maybe deal with a business with better quality assurance practices.

Fast service and courteous staff

Great job..thank u so very much for doing a absolutely perfect job on our home inside and out. Highly recommend to everyone. Will never get another window cleaning company other than Star.

“We’ve known Greg and Tracy Vistisen personally for many years, and Copper Island Fine Homes by reputation since its inception. That said, we still did a proper search for a contractor when planning a long-overdue, extensive renovation of our beloved but aging lakeside cedar panabode cabin. Greg explained his business approach to this complex task, and after reviewing our options, we selected Copper Island. We are glad we did; the completed project exceeds our expectations and we’re very happy with our expanded, renewed and refreshed ‘lake house’. Greg and his team (thanks, Dean and Heidi!) met with us regularly, kept us updated with progress, helped problem solve the inevitable challenges any renovation presents- (walls, floors and corners that were anything but straight, level or square), and were pleasant and professional. The sub-trade contractors he selected were top-notch. Jeremy led the framing crew and worked miracles with our little old cabin; he also made some very helpful (and diplomatic) suggestions. We were able to keep the best of the old, while enlarging and modernizing the kitchen and adding an entire Master suite and a cozy loft. New raised and vaulted rooflines, windows, interior and exterior finishing, roofing, plumbing and electrical- everything was done just right. Greg’s due diligence regarding the business and financial arrangements was thorough and we never felt pressured or uninformed. All in all, we are completely satisfied customers. Kathy and Steve Rollheiser Kamloops

The top-shelf service, people and product along with their competitive price make this a 5 Star company to do business with.

Exceptional job and cleaned up after himself. Very nice guy too!

Just wanted to take a moment to express our gratitude to Tim Anderson and his company The Window and Door Man for an excellent service provided to us. Tim's professionalism and the quality of his work is amazing. Tim provided us with the explicit information of the existing options for entrance door replacement and professional advice. Our entrance door was replaced for a half of the day and looks spectacular. Thank you Tim for your exceptional assistance and excellent work! Respectfully, Olga and Sergey Kyaushas

Garbage

Building a new home and Andrew from Suntec was amazing! He even taugh my builder a few things to make sure installation went perfect. Andrew is brilliant and is absolutely the best part of my build. He even offered to drive out my windows to save me shipping. Don’t let the fact that he is in Kelowna stop you from ordering. He single handily made my build a success in Victoria. Andrew is a HUGE resource!

Very affordable, quality made windows.

If you need high quality windows and doors, Grand Openings is the only place you need to go. They are the best, but they are way too busy because of it.

we found Doug is the most cutest window cleaner ever.

Braden, Dallas and Alex, installed 11 windows for me February 24-25…What a skilled and knowledgeable crew…have to say they were friendly and professional also…I am totally pleased with how the windows look…their work was perfect and areas always neat and clean….thank you so much..koodoos for a job WELL DONE!!