Bank

Horrible customer experience forced me to close my account. Now at the RBC and couldn't be happier. If you're looking for a bank that cares about their customers, avoid this branch.

I have been a customer of this bank for many years, the staff are always happy to help and are very competent in their work.

Excellent staff that really cares about their customers. If you're looking for a bank that cares look no further than the RBC branch in Gravenhurst.

There's always one teller (I won't say names) that I dread getting. It's like she's actively trying to make it look like she hates her job and would rather die than be helping you. That said, the other staff are usually fairly helpful.

I would like to thank Debbie Davison Eden for providing me with a line of credit which no other bank would do including a bank that I have been a long term excellent customer for many years. She is a very professional and extremely friendly asset for RBC.

Dollas for the movies, yo!

Although I seldom visit the branch itself, CIBC staff (Kara in particular) have gone above and beyond in meeting my banking needs. They are always professional, and very communicative. If your small business or farm is looking for banking services, I highly recommend CIBC.

its a bank, nothing special

If you have all day you might like to spend it here... If you suffer from chronic pain, or another NON VISIBLE disability, this is definitely not the place for you! Long personal, pretending to be your best friend, conversations are encouraged and tellers up-sell, instead of a designated agent, which usually takes an eternity. Mentioning anything unpleasant about your experience here will be met with a gang up of employees to embarrass you, instead of admitting behaving unprofessionally. That they defend this kind of environment, without accountability for their rudeness, is egregious and with all that wasted time it was hard not to notice how clearly racist and sexist, and run like a cheap beauty parlor in the south, where patrons do actually have all day, it was... They also float personnel that ignore requests and changes during renewals, which benefit the company, which means that when you realize there is an issue with one, you will be told they are no longer working there...

Challenging to get help in person.

Very friendly and welcoming.

Not a good branch for service.